Kaylee Cannon
La Crosse
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining and retail settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Waitress
Texas Road House, La Crosse
La Crosse
12.2024 - Current
- Provided exceptional customer service in high-volume dining environment to over 50+ guests per night.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Utilized point-of-sale system for accurate order entry and payment processing.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Suggestively sold to increase profits reaching the top of the sales report numerous times with over 120% score in beverage, food, and add-on sales.
- Sold gift cards during the holiday season for a total of 1,600 dollars.
- Handled tables of over 8 plus people.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed sections of three tables while exercising attention to deal by knowing what the customer needs, remembering orders accurately, managing complaints, managing time, and resolving issues.
- Used the Aloha POS system efficiently.
- Acquired alcohol serving certification.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Store Associate
Kwik Trip, Winona
Winona
06.2024 - 12.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Kept inventory stocked and clean by unboxing shipments from trucks, going through backstock, and zoning.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Operated cash register efficiently, handling transactions and maintaining accurate cash drawer.
- Adapted to changing priorities by managing multiple tasks in a fast-paced environment.
- Cooked food while following safety regulations and considering drive times to cut down on waste.
- Used a planogram for the coolers and cooked food according to previous trends of bought items during certain times of the day.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
Education
High School -
West Salem High School
Graphic Design
Western Technical College
Skills
- Effective communication
- Customer service
- Team collaboration
- Problem-solving
- Point of Sale (POS systems)
- Cash handling
- Time-management
- Upselling
- Multi-tasking
- Inventory management
Timeline
Waitress
Texas Road House, La Crosse
12.2024 - Current
Store Associate
Kwik Trip, Winona
06.2024 - 12.2024
Graphic Design
Western Technical College
High School -
West Salem High School