Kaylee Carter
Knoxville,TN
Summary
A passion for hospitality and a commitment to helping others drive a strong desire to excel in the home health care sector. Eager to broaden experience and contribute to meaningful care, fostering a brighter future in the industry. Authorized to work in the U.S. for any employer, ready to embrace new challenges and opportunities that enhance personal and professional growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Housekeeper Manager
Staybridge Suites Knox West-Farragut, TN
02.2024 - Current
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
Housekeeper
Staybridge Suites Knox West-Farragut, TN
02.2024 - 08.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Cashier
Casey's-Knoxville, TN
08.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Room Attendant
Courtyard by Marriott-Alcoa, TN
07.2022 - 11.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Head Inspector
Holiday Inn Express and Suites-Alcoa, TN
01.2021 - 07.2022
- Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
- Evaluated team performance, providing constructive feedback to housekeeping staff on areas requiring improvement.
- Contributed to the reduction of lost items by implementing a meticulous system for tracking and returning left-behind belongings to guests.
- Established clear communication channels between housekeeping inspectors and other departments within the hotel, fostering a collaborative work environment focused on exceptional customer service.
- Assisted maintenance teams with minor repairs or replacements when necessary to ensure guest satisfaction.
- Upheld brand standards by consistently monitoring the quality of guest rooms, linens, and amenities provided.
- Ensured a safe and healthy environment for guests and staff through proper use of cleaning chemicals and equipment.
- Assisted in developing training materials for new hires, ensuring all team members were knowledgeable about company policies and procedures.
- Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
- Successfully completed time-sensitive projects such as deep-cleaning assignments or special event preparations.
- Streamlined housekeeping processes for increased efficiency, resulting in faster room turnover times.
- Continually updated knowledge of industry best practices and emerging technologies, sharing insights with the team to foster ongoing improvement in housekeeping processes.
Cashier
Weigles-Knoxville, TN
12.2021 - 02.2022
Cashier
Pilot Flying J-Knoxville, TN
10.2020 - 11.2021
- I made sure our guests were welcomed, kept inside stocked and cleaned at all times, ensured the outside of the store looked pristine, did end of shift paper work as well as entered invoices into system, checked in vendors and made sure the work environment was suitable and enjoyable for our employees.
Line Cook
Five Guys-Knoxville, TN
03.2020 - 06.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Cashier
Pilot Flying J-Knoxville, TN
10.2019 - 03.2020
Professional Cleaner
CARTER CLEANING-Knoxville, TN
10.2014 - 09.2016
- Worked under Connie Hutchison as a professional house cleaner. Up to 2 houses daily with team leader. Deep cleans, initial cleans, car detailing and light cleanings.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
- Assisted with inventory management and restocked supplies as needed to maintain optimal productivity.
- Used time management and efficient cleaning methods to meet deadlines.
Education
High school diploma -
Karns High School
Knoxville, TN05.2017
Skills
- Quality Inspection
- Hotel experience
- Cooking
- Food preparation
- Childcare (2 years)
- Cash Handling
- Commercial Cleaning
- Basic math
- Quality Control
- Communication skills
- Cleaning
- Quality Assurance
- Cleaning Experience
- Cashiering
- Food handling
- Guest services
- Team management (3 years)
- Retail Sales
- Hospitality (7 years)
- Guest specialist (3 years)
Certification
Driver's License
Timeline
Executive Housekeeper Manager
Staybridge Suites Knox West-Farragut, TN
02.2024 - Current
Housekeeper
Staybridge Suites Knox West-Farragut, TN
02.2024 - 08.2024
Cashier
Casey's-Knoxville, TN
08.2022 - 06.2023
Room Attendant
Courtyard by Marriott-Alcoa, TN
07.2022 - 11.2022
Cashier
Weigles-Knoxville, TN
12.2021 - 02.2022
Head Inspector
Holiday Inn Express and Suites-Alcoa, TN
01.2021 - 07.2022
Cashier
Pilot Flying J-Knoxville, TN
10.2020 - 11.2021
Line Cook
Five Guys-Knoxville, TN
03.2020 - 06.2020
Cashier
Pilot Flying J-Knoxville, TN
10.2019 - 03.2020
Professional Cleaner
CARTER CLEANING-Knoxville, TN
10.2014 - 09.2016
High school diploma -
Karns High School
Similar Profiles
Mostafa AbouelwafaMostafa Abouelwafa
Government Relations Supervisor at Holiday Inn & Suites Business Bay – Dubai (Pre-Opening) & Staybridge Suites Business Bay – Dubai (Pre-Opening)Government Relations Supervisor at Holiday Inn & Suites Business Bay – Dubai (Pre-Opening) & Staybridge Suites Business Bay – Dubai (Pre-Opening)
IRVING ALVAREZIRVING ALVAREZ
Front Desk Supervisor at Staybridge Suites HotelFront Desk Supervisor at Staybridge Suites Hotel
Jenna DolsonJenna Dolson
Sales Coordinator at Holiday Inn and Staybridge SuitesSales Coordinator at Holiday Inn and Staybridge Suites
Brendan MintonBrendan Minton
Team Leader at Panera BreadTeam Leader at Panera Bread
Caden DuffCaden Duff
Lifeguard at City of ClarksvilleLifeguard at City of Clarksville