KAYLEE CHAN
Winter Park,FL
Summary
Dynamic sales and customer service professional with a proven track record at Preferred Guest Resorts. Adept in interpersonal communication and analytical thinking, successfully enhancing customer experiences and driving revenue through tailored sales techniques. Recognized for problem-solving abilities and maintaining high customer satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Sales and Customer Service Conultant
Prefered Guest Resorts
Altamonte Springs, Florida
03.2025 - 11.2025
- Assisted guests with inquiries and provided information about resort services.
- Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Bakery Team Member/Cake Decorator
Whole Foods
Delray Beach, Florida
07.2024 - 03.2025
- Greeted customers, assisted with product selection, and provided information about bakery offerings
- Monitored stock levels, restocked shelves, and assisted with receiving deliveries
- Worked closely with fellow team members to ensure smooth operation and efficient service
- Worked with customers to design custom cakes based on specific requests
- Designed and decorated cakes for special occasions, using a variety of techniques
- Clean and maintain decorating tools and equipment regularly
Bookseller/Barista
Books-a-Million
Davenport, Florida
12.2021 - 02.2024
- Met sales quotas through good merchandising and customer service abilities.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Managed reset of store layout and displays to optimize product visibility and enhance customer experience.
- Created great customer experiences with personalized sales support.
- Used upselling techniques to boost order value, generating additional revenue.
- Answered telephones, addressed caller inquiries and delivered messages.
Education
Valencia College
05-2024
Eckerd College
05.2017
Skills
- Customer service excellence
- Interpersonal communication
- Microsoft Office proficiency
- Work organization
- Multi-tasking
- Problem-solving
- Analytical thinking
- Written communication
- Verbal communication
- Sales techniques
Accomplishments
Long-Term Thinking Award at Whole Foods
Timeline
Sales and Customer Service Conultant
Prefered Guest Resorts
03.2025 - 11.2025
Bakery Team Member/Cake Decorator
Whole Foods
07.2024 - 03.2025
Bookseller/Barista
Books-a-Million
12.2021 - 02.2024
Valencia College
Eckerd College