Kaylee Chen
West Linn,OR
Summary
Attentive Waitress specializing in customer service and conflict resolution. Delivered exceptional dining experiences through effective communication and time management. Efficient Packaging Technician focused on machinery operation and quality control. Achieved optimized workflow through strong teamwork and problem-solving skills.
Overview
12
12
years of post-secondary education
18
18
years of professional experience
Work History
Packaging Technician
MML Diagnostic Packaging
Troutdale, Oregon
07.2017 - Current
- Operated packaging machinery for diagnostic products efficiently.
- Assembled and labeled diagnostic kits, ensuring adherence to specifications for quality.
- Inspected packaged items for quality assurance and compliance.
- Maintained clean work environment following safety protocols.
- Collaborated with team members to identify and implement improvements in packaging processes.
- Reported equipment issues to maintenance team for timely repairs, minimizing downtime. to maintenance for timely repairs.
- Loaded raw materials into production equipment and monitored the process until completion.
Waitress
Lee’s kitchen
Tualatin, Oregon
04.2011 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Took and processed orders efficiently using the POS system.
- Resolved customer complaints swiftly to enhance guest experience.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to coordinate timely meal preparation.
- Handled cash and credit transactions accurately during peak hours.
Food Service Worker
Portland Community college
Portland, Oregon
10.2008 - 07.2017
- Prepared meals following safety and sanitation guidelines for diverse student populations.
- Served food and beverages efficiently during peak dining hours in campus facilities.
- Provided friendly customer service, addressing inquiries and accommodating dietary preferences.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Education
Associate of Applied Science - CAS/ Business Administration
Portland Community College
Portland, OR 09.2014 - 08.2026
Skills
- Packaging machinery operation
- Quality assurance inspections
- Quality control assessments
- Product inspection
- Inspection
- Production optimization
- Effective scheduling
- Deadline management
- Cross-functional teamwork
- Customer service
Timeline
Packaging Technician
MML Diagnostic Packaging
07.2017 - Current
Associate of Applied Science - CAS/ Business Administration
Portland Community College
09.2014 - 08.2026
Waitress
Lee’s kitchen
04.2011 - Current
Food Service Worker
Portland Community college
10.2008 - 07.2017