Kaylee Cochran
Seymour
Summary
Dynamic Front Desk Agent with a proven track record at the Hampton Inn of Shelton, and Omni Hotels & Resorts of New Haven, excelling in customer service and problem-solving. Expert in cash handling and guest relations, I consistently enhance guest satisfaction through personalized service and effective issue resolution, fostering loyalty and repeat business.
Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Overview
2
2
years of professional experience
Work History
Front Desk Agent/Night Auditor
Omni Hotels & Resorts
05.2025 - Current
- Managed guest check-in and check-out processes, ensuring seamless experiences.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated room reservations using Opera Property Management System, optimizing occupancy rates.
- Assisted guests with special requests, enhancing overall satisfaction and loyalty.
- Collaborated with housekeeping to maintain room standards and timely turnovers.
- Processed payments accurately, ensuring financial transactions were handled securely.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Front Desk Agent/Lead Night Auditor
Hampton Inn By Hilton
10.2023 - 05.2025
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction.
- Coordinated room assignments and reservations using property management systems.
- Handled cash transactions accurately and maintained financial records for accountability.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards.
- Resolved guest complaints promptly, demonstrating effective problem-solving skills.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Education
No Degree - Associate of Science: Liberal Arts
CT State Community College
Seymour, CT05-2027
High School Diploma -
Seymour High School
Seymour, CT06-2023
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Guest relations
- Oral and written communications
- Guest accommodations
- Front office support
- Training and mentoring
- Conflict and issue documentation
- Inventory oversight
Timeline
Front Desk Agent/Night Auditor
Omni Hotels & Resorts
05.2025 - Current
Front Desk Agent/Lead Night Auditor
Hampton Inn By Hilton
10.2023 - 05.2025
No Degree - Associate of Science: Liberal Arts
CT State Community College
High School Diploma -
Seymour High School