Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kaylee Crouse

Monroe

Summary

Dynamic problem solver, with a proven track record at Pizza Hut, excelling in customer service and conflict resolution. Recognized for enhancing customer satisfaction through exceptional service and effective teamwork. Skilled in cash handling and inventory management, I foster positive relationships that drive repeat business and contribute to a welcoming store environment.

Overview

2026
2026
years of professional experience

Work History

Sales Associate

Fred Meyer
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Manager

Burger King
03.2020 - 09.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Assistant Manager

Pizza Hut
03.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Camp Counselor

Cedar Springs Camp
05.2017 - 08.2021
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
  • Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
  • Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
  • Fostered love for nature in campers through guided hikes and educational talks on local flora and fauna.
  • Encouraged creative expression among campers by setting up art and music workshops.

Education

Sky Valley Education Center
Monroe, WA
2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Cash register operation
  • Stocking and receiving
  • Conflict resolution
  • Money handling
  • Store opening and closing
  • Meeting deadlines
  • Professional demeanor
  • Adapt to diverse groups
  • Cleaning techniques
  • Inventory tracking
  • Merchandise display
  • Task prioritization
  • Team leadership
  • Effective communication
  • Attention to detail
  • Creative and energetic
  • Group leadership
  • First aid
  • CPR
  • Program and activity planning
  • Safety management
  • Life skills development
  • Activity scheduling
  • Accurate recordkeeping
  • Equipment inspection
  • Patience and understanding
  • Active listening
  • Phone Handling
  • Positive role modeling
  • Workload management

Accomplishments

Silver Key Scholastics Art Award Winner

Timeline

Assistant Manager

Pizza Hut
03.2023 - Current

Manager

Burger King
03.2020 - 09.2021

Camp Counselor

Cedar Springs Camp
05.2017 - 08.2021

Sales Associate

Fred Meyer

Sky Valley Education Center

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Kaylee Crouse