Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Davadi

Mesa,AZ

Summary

Authorized to work in the US for any employer Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Warranty Administrator

Berge Mazda & Berge Volkswagen
Mesa, AZ
08.2024 - Current
  • Maintained detailed records of all processed claims, enabling effective tracking of warranties and their associated costs.
  • Proactively resolved discrepancies in submitted claims information by collaborating directly with dealerships and service providers to obtain accurate details.
  • Served as a liaison between manufacturers and customers, facilitating clear communication regarding warranty claims and resolutions.
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.

Parts Manager

Rollit Motors
Mesa , AZ
03.2022 - 07.2024
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.

CSR - Customer Service Representative

King windshields
Mesa, AZ
06.2021 - 03.2022
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Director of Inventory Management

Cactus Jacks Auto's
Mesa, AZ
12.2019 - 06.2020
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Created production forecasts and plans based on sales forecasts, historical usage and product trends.

Assistant Warranty Administrator

Honda
Mesa, AZ
11.2016 - 12.2019
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Modified, updated and processed existing policies.
  • Gathered paperwork and contacted customers to book appointments.

Education

High school diploma -

Skills

  • Multitasking and Prioritization
  • Specials Promotion and Upselling
  • Food Safety Standards
  • PPE Guideline Compliance
  • Verbal and Written Communication
  • Service-Oriented
  • Customer Service and Rapport
  • High Energy and Stamina
  • Point of Sale Systems
  • Conflict and Complaint Resolution
  • Relationship Building
  • Transactions and Cash Handling
  • Claims Processing
  • Warranty Management
  • Warranty Analysis
  • Automotive Industry Expertise
  • Recordkeeping skills
  • Claims submissions
  • Paperwork Processing
  • Compliance Monitoring

Timeline

Warranty Administrator

Berge Mazda & Berge Volkswagen
08.2024 - Current

Parts Manager

Rollit Motors
03.2022 - 07.2024

CSR - Customer Service Representative

King windshields
06.2021 - 03.2022

Director of Inventory Management

Cactus Jacks Auto's
12.2019 - 06.2020

Assistant Warranty Administrator

Honda
11.2016 - 12.2019

High school diploma -

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Kaylee Davadi