Kaylee Delong
Brandon,FL
Summary
Accomplished Customer Experience Agent with a proven track record of delivering exceptional service in demanding settings. Skilled at building strong rapport with customers, diligently assessing their requirements, and effectively addressing concerns or issues. Possesses outstanding communication abilities and a knack for creative problem-solving.
Overview
7
7
years of professional experience
Work History
Scheduling Agent
Restoration Hardware
09.2023 - Current
- Provided excellent customer service, addressing questions or concerns regarding scheduling promptly and professionally.
- Assisted clients in finding suitable appointment times, balancing their preferences with available resources to achieve mutual satisfaction.
- Prioritized urgent requests, ensuring prompt attention to critical matters and better resource allocation.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Streamlined communication between departments for improved appointment coordination and customer satisfaction.
Customer Service Representative
American Auto Shield
07.2022 - 08.2023
- Provided world class customer service to contract holders while managing inbound chat, email, and phone calls.
- Effectively handled interactions with professionalism while building rapport with repair facilities and policy holders to offer a one call resolution.
- Overcame complex objections from repair facilities and policy holders wanting to cancel contracts.
- Completed special task assigned by my supervisor to help with workloads and company productivity.
- Worked collaboratively with needed internal and external patrons to escalate needs of contract holders and repair facilities.
Technical Support Representative
One Touch Direct
03.2020 - 07.2022
- Assisted AT&T First-Net responders in identifying issues with- and explained solutions to restore service and functionality.
- Documented support interactions for future references and quality assurance purposes.
- Used ticketing systems to manage and process support actions and requests accurately and effectively.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Promoted efficiency among departments with prompt resolution of system issues.
Customer Care Agent
Rooms To Go
05.2018 - 02.2020
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
High School Diploma -
Tampa Bay Tech High School
Tampa, FL05.2018
Skills
- Detail-Oriented Approach
- Effective Time Allocation
- Strategic Organization
- Strategic Decision Making
- Accurate Typing Ability: 40 WPM
- Responsive to New Challenges
Timeline
Scheduling Agent
Restoration Hardware
09.2023 - Current
Customer Service Representative
American Auto Shield
07.2022 - 08.2023
Technical Support Representative
One Touch Direct
03.2020 - 07.2022
Customer Care Agent
Rooms To Go
05.2018 - 02.2020
High School Diploma -
Tampa Bay Tech High School
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