Summary
Overview
Work History
Education
Skills
Timeline
Generic

KayLee DeMars

Black Creek,WI

Summary

Skilled customer service professional with exceptional communication and analytical problem-solving abilities. Committed to enhancing customer experiences through service-oriented approaches and tailored solutions. Proven ability to build loyalty by understanding customer needs and delivering customized support.

Overview

7
7
years of professional experience

Work History

Service Advisor

Van Zealands Auto Care
10.2022 - 08.2025
  • Identified customer needs through friendly greetings and engagement.
  • Provided personalized merchandise recommendations based on customer preferences.
  • Responded to questions related to products and store policies.
  • Calculated total purchases and efficiently processed payments in cash or credit.
  • Guided customers in trying on items to ensure proper fit and comfort.
  • Kept informed of current promotions, exchange policies, and security protocols.

Supervisor

Avis Budget Car Rental
06.2021 - 10.2022
  • Supervised daily operations, ensuring efficient vehicle rental processes and customer satisfaction.
  • Processed transactions accurately and efficiently using POS systems.
  • Supervised daily rental operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff on customer service best practices.
  • Implemented process improvements to enhance fleet management efficiency.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction ratings.
  • Collaborated with management in developing operational strategies for revenue growth.
  • Conducted regular performance evaluations to drive team productivity and accountability.
  • Monitored inventory levels and coordinated vehicle maintenance schedules effectively.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Sandwich artist

Subway Restaurants
02.2019 - 07.2021
  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
  • Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
  • Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.
  • Greet and register guests.

Sales associate

Vans
09.2019 - 2021
  • Identified customer needs through effective greeting and communication.
  • Facilitated merchandise recommendations and selections tailored to individual preferences.
  • Addressed customer inquiries regarding store policies and product details.
  • Processed sales transactions accurately, including cash and credit payments.
  • Supported customers in trying on items to ensure proper fit.
  • Kept current on sales promotions, return policies, and security measures.

Brand Representative

Hollister Co
10.2018 - 08.2019
  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Ticket, arrange and display merchandise to promote sales.

Education

High School Diploma - General studies

Neenah High School
Neenah, WI
05.2019

Skills

  • Computer skills
  • Retail sales
  • Monitoring
  • Critical Thinking
  • Production and Processing
  • Communication skills
  • Customer Service (2 years)
  • Sales and Marketing
  • Active Listening
  • Organizational skills
  • Time management
  • Persuasion
  • Sales
  • Complex Problem Solving
  • Customer service

Timeline

Service Advisor

Van Zealands Auto Care
10.2022 - 08.2025

Supervisor

Avis Budget Car Rental
06.2021 - 10.2022

Sales associate

Vans
09.2019 - 2021

Sandwich artist

Subway Restaurants
02.2019 - 07.2021

Brand Representative

Hollister Co
10.2018 - 08.2019

High School Diploma - General studies

Neenah High School

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