Kaylee Dokey
Hawkinsville,Ga
Summary
Dynamic professional with a proven track record in guest relations and workflow optimization, honed at Care Connect Convenient Care and in the hospitality industry. Excelled in leadership and records management, enhancing team efficiency and patient experience. Demonstrates creativity and problem-solving skills, significantly improving service delivery and operational processes.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Care Connect Convenient Care
01.2024 - Current
- Greeting patients, answering questions, and providing comfort and support
- Scheduling appointments, keeping patients on schedule, and optimizing provider time
- Maintaining patient records, including personal and financial information
- Collecting patient co-pays and account balances and verifying financial records
- Answering phones, forwarding calls, and taking messages
- Coordinating with insurance companies, referring to medical offices, and pathology labs
- Maintaining office inventory and equipment
- Ensuring patients have the proper documentation and sign-in sheets
- Handling correspondence and file transfers
- Keeping the waiting and reception areas clean and inviting
Bartender/ Server
Orleans on Carroll
07.2023 - 02.2024
- Greeting customers and taking orders
- Serving food and drinks
- Mixing drinks
- ID checking
- Payment processing
- Maintaining bar cleanliness
- Inventory management
- Following safety guidelines
- Communicating with kitchen staff
Server/ Bartender/ Trainer
Longhorn Steakhouse
08.2021 - 07.2023
- Greeting customers and taking orders
- Serving food and drinks
- Mixing drinks
- ID checking
- Payment processing
- Maintaining bar cleanliness
- Inventory management
- Following safety guidelines
- Communicating with kitchen staff
- Training new staff members to do the same
Education
High School Diploma -
Warner Robins High School
Warner Robins01.2018
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Records Management
- Letter preparation
- Workflow Optimization
- Guest Relations Management
Timeline
Medical Receptionist
Care Connect Convenient Care
01.2024 - Current
Bartender/ Server
Orleans on Carroll
07.2023 - 02.2024
Server/ Bartender/ Trainer
Longhorn Steakhouse
08.2021 - 07.2023
High School Diploma -
Warner Robins High School
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