Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylee Donoho

Henderson

Summary

Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.

Overview

8
8
years of professional experience

Work History

Community Manager

MG Properties
12.2020 - Current
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Collected and maintained careful records of rental payments and payment dates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.

Assistant Community Manager

MG Properties
03.2019 - 12.2020
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
  • Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
  • Organized community events to foster relationships among residents and promote a sense of belonging.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.

Leasing Consultant

MG Properties
09.2016 - 03.2019
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.

Education

High School Diploma -

Foothill High School
Henderson, NV
06.2004

Skills

  • Facility repair reporting
  • Property tours and inspections
  • Tenant and eviction laws
  • Payment management
  • Financial budgeting and reporting
  • CRM Software
  • Staff Training
  • Resident relations
  • Team Training
  • Codes Compliance
  • Financial Oversight

Timeline

Community Manager

MG Properties
12.2020 - Current

Assistant Community Manager

MG Properties
03.2019 - 12.2020

Leasing Consultant

MG Properties
09.2016 - 03.2019

High School Diploma -

Foothill High School

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Kaylee Donoho