Kaylee Douglas
Plant City,United States
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
years of professional experience
Work History
Human Services Technician
Tri-County Human Services Inc.
Lakeland , FL
09.2021 - Current
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Described procedures, requirements and benefits to clients and interested parties.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Kept and established comprehensive files to support proper documentation and record retention.
Front Desk Receptionist
Going 406 LLC
Lakeland , FL
08.2020 - 08.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Monitored office supplies by checking inventory and placing orders.
Education
Bachelor of Arts - Counseling Psychology
Saint Leo University
Saint Leo, FL08.2023
Associate of Arts - Psychology
Hillsborough Community College
Tampa, FL05.2020
Skills
- Quality Client Care
- Oral and Written Communication
- Telephone Etiquette
- Computer Proficiency
- File and Records Management
Timeline
Human Services Technician
Tri-County Human Services Inc.
09.2021 - Current
Front Desk Receptionist
Going 406 LLC
08.2020 - 08.2021
Bachelor of Arts - Counseling Psychology
Saint Leo University
Associate of Arts - Psychology
Hillsborough Community College
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