Kaylee Drake
Kenosha
Overview
6
6
years of professional experience
Work History
Veterinary Assistant
Companion Animal Hospital Inc
Round Lake
08.2024 - Current
- Provided emotional support to pet owners during difficult times.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Maintained accurate medical records of all patients.
- Ordered medication refills when needed.
- Recorded patient food and water intake and output levels on a daily basis.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Educated clients on proper animal health care routines.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Dispensed medications orally or topically as directed by veterinarian.
- Ensured that cages were kept clean at all times.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Obtained information and history from clients to maintain medical charts.
Dog Groomer/Receptionist
havahart pets
Racine
01.2024 - Current
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Kept detailed records of services performed for each animal client.
- Ensured safety of animals at all times by following established safety protocols.
- Scheduled appointments for clients using online software programs.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Walked dogs while enforcing good behavior and manners.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Animal Care Technician
Safe Harbor Humane Society
Kenosha
01.2023 - 08.2023
- Cleaned cages, kennels, runs, toys, dishes on a regular basis using appropriate disinfectants and cleaning agents as directed by supervisor.
- Conducted daily rounds to check the health status of each animal in assigned areas.
- Assisted with euthanasia procedures when necessary.
- Monitored animals for signs of illness or injury and reported any changes to supervisor or veterinarian immediately.
- Prepared food items for various species according to established guidelines and diets.
- Provided humane handling of animals in accordance with established protocols.
- Transported animals safely between locations using approved carriers, cages, vehicles.
- Ensured proper animal housing and husbandry, including feeding, watering, sanitation, enrichment, and exercise.
- Administered medications according to prescribed schedules and monitored response to treatment.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Beauty Advisor
Sally's Beauty Suppy
Kenosha
01.2022 - 02.2023
- Assisted in the development of new beauty products and services.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Ensured that all displays were neat and organized at all times.
Pet Care Associate
PetSmart
Gurnee
05.2021 - 11.2021
- Assisted customers with selecting the appropriate food, toys, treats, and other pet supplies.
- Monitored the health of all animals in care and reported any changes to management team.
- Performed routine maintenance on animal enclosures such as changing bedding materials or refilling water dishes.
- Provided excellent customer service to all pet owners.
- Maintained cleanliness of facility by performing daily cleaning tasks such as sweeping, mopping, vacuuming, and scrubbing floors.
- Cared for pets including providing exercise, playtime, and grooming services.
- Answered phone calls from customers regarding their pet's needs or concerns.
- Greeted pet owners and their animals in a friendly manner.
Personal Shopper
Walmart
Antioch
06.2020 - 05.2021
- Tracked inventory levels and restocked items as needed.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Stocked shelves with newly received merchandise according to established guidelines.
- Organized clothing racks, shelves, and displays in the store according to size, color, and style.
- Tracked customer feedback through surveys or other methods in order to improve services offered.
- Completed pickup and shopping orders for customers within local area.
Cashier/Sales Associate/Customer Service
Cousin Subs
Pleasant Prairie
06.2019 - 01.2021
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Stocked shelves with products and supplies.
- Followed established procedures for handling money transactions accurately.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Maintained cleanliness of work area throughout shift.
- Replenished condiments and other supplies at front counter areas.
Education
High school or equivalent -
Zion-benton
Zion, IL11.2020
Skills
- Exotic animal care
- Customer service
- Dog handling
- Veterinary clinic
- Animal Restraint
- Pet Care
- Time management
- Office experience
- Organizational skills
- Animal husbandry
- Communication skills
- Medication administration
- Kennel Experience
- Animal care
- Veterinary experience
- Front desk
- Cashiering
- Dog Handling
- Pet grooming
- Veterinary assistant
- Kennel experience
- Animal Handling
- Patient care
- Phone etiquette
- Restaurant experience
- Cash Handling
- Retail Sales
- Computer skills
- Animal restraint
- Specimen collection
- Appointment scheduling
- Emotional support
- Vaccine administration
- Animal handling
- Careful restraint
- Medical record-keeping
- Euthanasia assistance
- Animal safety
- Diagnostic imaging
- Sanitation protocols
- Cleaning and sanitizing
- Tick removal
- Radiology techniques
- Animal behavior
- Animal nutrition
- Basic animal care
- Prescription filling
Willing To Relocate
Union Grove, WI
Personal Information
Authorized To Work: US for any employer
Timeline
Veterinary Assistant
Companion Animal Hospital Inc
08.2024 - Current
Dog Groomer/Receptionist
havahart pets
01.2024 - Current
Animal Care Technician
Safe Harbor Humane Society
01.2023 - 08.2023
Beauty Advisor
Sally's Beauty Suppy
01.2022 - 02.2023
Pet Care Associate
PetSmart
05.2021 - 11.2021
Personal Shopper
Walmart
06.2020 - 05.2021
Cashier/Sales Associate/Customer Service
Cousin Subs
06.2019 - 01.2021
High school or equivalent -
Zion-benton