Kaylee Escalona
Key West,FL
Summary
Dedicated and knowledgeable individual with extensive experience in delivering exceptional customer service to a diverse range of clients. Proactive and hardworking, focused on continuous operational improvement. Skilled at efficiently operating departments to meet goals, resolving customer issues, managing customer relations, and offering detailed product knowledge. Committed to streamlining processes to enhance customer service efficiency and satisfaction. Organized professional with a background in sales, digital media marketing, communications, and customer service. Proven ability to build relationships and utilize data-driven insights to engage and expand audiences. Passionate about developing and implementing innovative strategies to create impactful and meaningful experiences for customers.
Overview
5
5
years of professional experience
Work History
Server/Bartender/Bar Manager
Macs Place/Espiritu Tequila Bar
2024.03 - 2024.09
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Host
Komodo Dallas
2023.08 - 2024.03
- Ensuring customers have a positive experience as soon as they enter the restaurant
- Greeting, helping guests with any needs, providing menus, optimizing seating arrangement, making reservations, answering phones/messages from our customers.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Leasing Specialist
S2 Residential
2022.06 - 2023.08
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Maintained accurate records of all leasing activity, providing valuable data for management decision making.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
Cocktail Waitress
Club Vivo
2022.07 - 2023.07
- Ensured great customer service in a professional matter.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
- Maximized revenue opportunities through upselling premium liquors within specialty cocktails based on individual guest tastes.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
Car Sales Associate
Lone Star Toyota
2021.12 - 2022.06
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Achieved high levels of customer satisfaction through consistent follow-up and communication, ensuring all needs were met even after the sale was completed.
- Streamlined paperwork processes for faster transaction completion times, improving customer experience.
- Developed tailored presentations for each client, showcasing vehicles that best fit their needs and desires.
- Utilized social media platforms to promote available inventory, reaching a wider audience of potential buyers.
Assistant/General Manager
Delino Fashion Boutique
2021.01 - 2021.10
- Designed strategies and set goals for growth to ensure customer and business satisfaction.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with my team on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Cocktail Waitress
Hotel Discotheque
2020.07 - 2020.12
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
- Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
- Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.
- Ensured guest satisfaction, addressing concerns promptly and professionally.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
- Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
Host
Bulla Gastrobar
2019.11 - 2020.07
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Business Management -
Collin College
High School -
Frisco High School
05.2020
Skills
- Bilingual (English and Spanish)
- Leadership
- Fast learner
- Client Focused
- Highly motivated and organized
- Project Management
- Enthusiastic
- Excellent communication skills
- Strong Work Ethic under pressure
- Professional Appearance
- Sales expertise
- Complex Problem-Solving
Intro
Professional in the sales industry with 4+ years of experience. Always looking for ways to help my company and myself thrive for success.
Training
- Online & Desktop Quickbooks full training
- Online & Desktop Book Keeper full training
Timeline
Server/Bartender/Bar Manager
Macs Place/Espiritu Tequila Bar
2024.03 - 2024.09
Host
Komodo Dallas
2023.08 - 2024.03
Cocktail Waitress
Club Vivo
2022.07 - 2023.07
Leasing Specialist
S2 Residential
2022.06 - 2023.08
Car Sales Associate
Lone Star Toyota
2021.12 - 2022.06
Assistant/General Manager
Delino Fashion Boutique
2021.01 - 2021.10
Cocktail Waitress
Hotel Discotheque
2020.07 - 2020.12
Host
Bulla Gastrobar
2019.11 - 2020.07
Business Management -
Collin College
High School -
Frisco High School
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