Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Feldman

Health Sciences
Columbia,MO

Summary

Proven culinary and customer service expert with a track record of enhancing customer satisfaction and streamlining operations at the University of Missouri System. Skilled in food preparation, sanitation practices, and fostering strong stakeholder relationships. Achieved consistent customer engagement improvements through innovative strategies, demonstrating a blend of technical proficiency and interpersonal skills.

Overview

2
2
years of professional experience

Work History

Cook

University of Missouri System
10.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Communicated closely with servers to fully understand special orders for customers.

Sales Associate

Goodwill
04.2024 - 08.2024
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Helped customers locate products and checked store system for merchandise at other sites.

Cashier

Sweet Frog
02.2023 - 09.2023
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Cook, Cashier

Wendys Fast Food
06.2023 - 08.2023
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Education

High School Diploma -

Lincoln Way East
Frankfort, IL
05.2001 -

Skills

Cooking

Food handling

Grilling

Customer Service

Food Preparation

Sanitation

Frying

Supply Restocking

Cleaning and organization

Surface cleaning

Kitchen equipment operation and maintenance

Strong attention to safe food handling procedures

Sanitation Practices

Food Handler Certification

Timeline

Cook

University of Missouri System
10.2024 - Current

Sales Associate

Goodwill
04.2024 - 08.2024

Cook, Cashier

Wendys Fast Food
06.2023 - 08.2023

Cashier

Sweet Frog
02.2023 - 09.2023

High School Diploma -

Lincoln Way East
05.2001 -

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Kaylee FeldmanHealth Sciences