Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylee Ference

Saint Johns,FL

Summary

Self-motivated, reliable, hard-working with forward-thinking strategies, solutions, and a strong focus on quality, accuracy, and consistent performance. Engaging and personable team player with proven history of independent and collaborative success. Consistent recognition for outstanding work, projects, high-energy, and creating solutions for workplace efficiency and growth. Dedicated to providing the highest level of service and exceeding industry standards.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Crumbl
08.2023 - 02.2024
  • Work independently and as a small team before opening hours to ensure store success for day-to-day operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Developed performance plans based on store performance, geographic location, and brand presence

Assistant Manager

Code Wiz
03.2023 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitoring and assisting with customer payments
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.

Spokesperson

Racing Prodigy
03.2023 - 08.2023
  • Research the racing industry to create informative, lively, and bubbly scripts to be used for video content creation on platforms such as Instagram, YouTube, and TikTok.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Ability to learn quickly and adjust on the fly for revisions and retakes.
  • Receive critical feedback and adjust appropriately.

Den Assistant

Parlor Doughnuts
05.2022 - 03.2023
  • Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
  • Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Assisted with training new BOH staff members on established processes and goals.
  • Assisted in inventory management, regularly checking stock levels and ordering necessary supplies for smooth kitchen operations.

Sales Associate

Victoria's Secret
01.2020 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted in display planning for floorsets according to current fashion trends, geographic trends, and current sales trends.
  • Performed stock replenishments and floor resets.
  • Sales floor experience including identifying customer needs, providing necessary recommendations and encouraging customer transactions.
  • Handled customer checkout efficiently while adhering to company cash and credit card handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.


TAP Supervisor (Temporary Associate Promotion)

Victoria's Secret PINK
05.2019 - 08.2019
  • Responsible for various store functions: including store presentation, product availability, sales per hour tracking, visual displays, and employee efficiency
  • Coordinated efforts between various teams to ensure seamless project execution from start to finish.
  • Conducted regular performance evaluations for team members, setting clear expectations and goals for growth.
  • Managed multiple projects simultaneously, ensuring timely completion and consistent quality standards.

Sales Associate

Victoria's Secret PINK
11.2018 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted in display planning for floorsets according to current fashion trends, geographic trends, and current sales trends.
  • Performed stock replenishments and floor resets.
  • Sales floor experience including identifying customer needs, providing necessary recommendations and encouraging customer transactions.
  • Handled customer checkout efficiently while adhering to company cash and credit card handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Arts -

St. Johns River State College
St. Augustine, FL
05.2021

Skills

  • Customer relations
  • Employee training
  • Workplace safety
  • Staff management
  • Strategic planning
  • Inventory control and record keeping

Timeline

Shift Supervisor

Crumbl
08.2023 - 02.2024

Assistant Manager

Code Wiz
03.2023 - 08.2023

Spokesperson

Racing Prodigy
03.2023 - 08.2023

Den Assistant

Parlor Doughnuts
05.2022 - 03.2023

Sales Associate

Victoria's Secret
01.2020 - 04.2021

TAP Supervisor (Temporary Associate Promotion)

Victoria's Secret PINK
05.2019 - 08.2019

Sales Associate

Victoria's Secret PINK
11.2018 - 01.2020

Associate of Arts -

St. Johns River State College

Similar Profiles

CREATE PROFILE
Kaylee Ference