Kaylee Fernandez
Canton,GA
Summary
Forward-thinking team leader, skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Operations Team Lead
Crocs
10.2022 - Current
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Answered questions about store policies and addressed customer concerns.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Interacted well with customers to build connections and nurture relationships.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Supervisor
Spencer's Gifts
05.2021 - 03.2023
- Worked jointly with team members to assist with closing sales, cross-selling andupselling of products and services.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Constructed displays and signs to promote specified products and sales promotions.
- Developed and enforced policies and procedures for compliance with company policies.
- Checked store merchandise regularly for proper display and replenishment.
- Helped this location reach over $1,000,000 for the first time while managing there.
Server
Cracker Barrel
06.2020 - 06.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
Host/server
Buffalo's Café
10.2018 - 06.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Cross-trained to handle different restaurant roles, including server, kitchen and to-go stations.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Cherokee High School
Canton, GA05.2019
Skills
- Inventory Control
- Cash Management
- Retail Management
- Customer Service
- Visual Merchandising
- Deposit Preparation
- Staff Management
- Inventory evaluation
- Assignment Delegation
- Store operations
- Inventory ordering
Timeline
Operations Team Lead
Crocs
10.2022 - Current
Sales Supervisor
Spencer's Gifts
05.2021 - 03.2023
Server
Cracker Barrel
06.2020 - 06.2021
Host/server
Buffalo's Café
10.2018 - 06.2020
High School Diploma -
Cherokee High School
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