Kaylee Fischer
Riverside,CA
Summary
Focused and detail oriented professional known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Skilled in managing expense reports, purchase orders, payroll and timekeeping operations, ensuring accurate and timely processing of employee and client payments. Demonstrated ability to improve process efficiency and resolve discrepancies quickly. Contributed to enhancing team productivity and reducing errors.
Overview
16
16
years of professional experience
Work History
Lead Customer Service Specialist
SUREFIRE CPR
02.2016 - Current
- Providing customer service in person, over the phone, and through email
- Reviewing, processing, and organizing paperwork from all classes
- Entering client and student data across multiple platforms
- Creating and reviewing invoices for clients
- Processing credit card, cash, and check payments for clients
- Creating and maintaining excel sheets for potential revenue, class statistics, and expense reports
- Creating the monthly schedule for over 40 employees across 4 offices
- Reviewing and submitting payroll bi-weekly for the Instructor and Customer Service Departments and addressing any discrepancies
- Monitoring and approving Time Off requests
- Interviewing applicants and training new employees for the Customer Service Departments
- Assists the Instructor Department by sitting in on hiring panels and assisting with new hire paperwork
- Weekly inventory audits
- Ordering supplies for 4 offices
- Submitting Purchase Orders and keeping expenditure reports
- Creating the company's policies, procedures, and training outlines
- Resolving any concerns or issues that arose with our clients
- Providing support and guidance for all Customer Service Specialists
Medical Assistant
LA VERNE FAMILY MEDICAL CENTER
10.2013 - 02.2016
- Triaged patients
- Verified insurance
- Processed credit card, cash, and check payments from patients
- Drew blood and administered injections
- Accurately documented visit notes into the patient charts and computer system
- Assisted the Doctors in procedures
- Submitted referrals
Execution Manager
LANE BRYANT
05.2011 - 10.2014
- Planned and executed all visual displays and layouts of the store
- Organized weekly restock
- Interviewed and trained new employees
- Maintained a clean store by sweeping and putting misplaced items where they belong
- Made daily bank deposits
- Assisted customers as they shopped and at checkout
Customer 1st Clerk
FOOD 4 LESS
07.2008 - 05.2010
- Maintained a clean store by sweeping and putting misplaced items where they belong
- Retrieved carts from the parking lot
- Assisted customers find items throughout the store
Education
BA - Psychology
California Baptist University
Certificate - Medical Assisting
Kaplan College
High School Diploma -
La Sierra High School
Skills
- Customer service
- Account management
- Attention to detail
- Problem-solving
- Fast learner
- Multitasking and organization
- Team member training
- Administrative support
- Team training and leadership
- Sales support
- Credit card processing
- Customer correspondence
- Customer support
- Customer complaint resolution
- Order processing
- Payment processing
- Appointment setting
- Complaint resolution
Programs
Quickbooks, Payjunction, Paypal, Stripe, Uattend, Enrollware, Pipedrive, Whentowork, Learnworlds, Shopify, Google Drive, Microsoft Office: Word, Excel, Powerpoint
References
References available upon request.
Timeline
Lead Customer Service Specialist
SUREFIRE CPR
02.2016 - Current
Medical Assistant
LA VERNE FAMILY MEDICAL CENTER
10.2013 - 02.2016
Execution Manager
LANE BRYANT
05.2011 - 10.2014
Customer 1st Clerk
FOOD 4 LESS
07.2008 - 05.2010
BA - Psychology
California Baptist University
Certificate - Medical Assisting
Kaplan College
High School Diploma -
La Sierra High School
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