Kaylee German
Temple,Tx
Overview
1
1
Certification
Work History
Front Desk Receptionist
Jose Luis Salon
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
Sterile Tech
Kunik Orthodontics
- Minimized delays in surgical procedures by efficiently handling urgent requests for specific sterile tools or supplies.
- Efficiently operated ultrasonic cleaners, washer-disinfectors, and autoclaves to ensure thorough cleaning and sterilization of instruments and equipment.
- Reduced risk of infection by properly disposing of contaminated materials and maintaining equipment cleanliness.
- Assisted in staff training on proper sterilization techniques, ensuring consistent adherence to best practices.
- Ensured instrument sterility by diligently following established sterilization protocols and procedures.
Customer Service Representative
Marriott
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Fielded phone inquiries from potential visitors, converting inquiries into bookings for hotels.
- Contributed to hotel revenue growth by offering personalized recommendations for on-site services, amenities, and local attractions.
- Managed reservations efficiently using hotel software, ensuring accurate bookings and minimal scheduling conflicts.
- Upheld hotel policies and procedures by providing high level of customer service.
Education
GED - undefined
Austin, Tx03.2024
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Office Organization
- Issue handling
- Dental Radiography
- Digital X-Ray Proficiency
- Equipment Sterilization
- Treatment room setup
- Dental impressions
- X-Ray Processing
- Sterilization techniques
- HIPAA Compliance Understanding
- Dental terminology knowledge
- Professionalism and Etiquette
Certification
CPR
LANGUAGES
SPANISH
Timeline
Customer Service Representative
Marriott
02.2025 - Current
Front Desk Receptionist
Jose Luis Salon
Sterile Tech
Kunik Orthodontics
GED - undefined
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