Kaylee Goff
Concord,NC
Summary
Dynamic Customer Service Representative with a proven track record at Birkdale Animal Hospital, enhancing customer satisfaction through effective complaint resolution and personalized solutions. Skilled in Microsoft Excel and adept at training new staff, I excel in high-volume environments, ensuring efficient appointment scheduling and fostering customer loyalty through exceptional service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Birkdale Animal Hospital
11.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Handled high calls volumes efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided training to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained and worked with Avimark, Cornerstone and other various Veterinary Practice Software.
- Trained to use Ally DVM, PetDesk & Vetcove for our hospitals online store orders.
- Trained to use microsoft and excel for spreadsheets,
Customer Service Representative
Mint Hill Animal Hospital
12.2019 - 11.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Handled high calls volumes efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided training to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained and worked with Avimark, Cornerstone and other various Veterinary Practice Software.
- Trained to use Cornerstone and Ally DVM to help maintain practice information and scheduling.
- Trained to use microsoft and excel for spreadsheets,
Customer Service Representative
Hickman Run Animal Hospital
10.2017 - 10.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Handled high calls volumes efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided training to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained to use Infinity Vet Software to schedule appointments
- Trained to use microsoft and excel for spreadsheets,
- Helped with restraining animals as needed to assist RVT' with their daily appointments and procedures.
Education
High School Diploma -
Braxton County High School
Sutton, WV05-2009
Skills
- Customer service
- Appointment scheduling
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Microsoft outlook
- Product knowledge
- Order processing
- Staff training
- Filing
- Multi-line phone talent
- Account updating
- Spreadsheets
- Office equipment proficiency
- Call triaging
Timeline
Customer Service Representative
Birkdale Animal Hospital
11.2021 - Current
Customer Service Representative
Mint Hill Animal Hospital
12.2019 - 11.2021
Customer Service Representative
Hickman Run Animal Hospital
10.2017 - 10.2019
High School Diploma -
Braxton County High School
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