Kaylee Gonzalez

Detail-oriented Medical Assistant with clinical and administrative experience supporting physicians in fast-paced health care environments, skilled in patient intake, vital signs, phlebotomy, and managing front-office operations. Known for delivering compassionate patient care, maintaining strict confidentiality, and ensuring efficient clinic work flow. CPR/BLS certified and committed to providing high-quality support to both patients and clinical teams.

• Provided direct patient care by triaging, taking vital signs, and preparing patients for examinations.
• Recognized for outstanding dedication to patient care.
• Recognized for going above and beyond the call of duty.
• Performed approximately 3-4 EKG's per day.
• Administered immunizations and other injections to patients.
• Initiated a patient education program that increased patient understanding of their health conditions.
• Took and recorded patients vitals signs for an average of 50 patients a day with 100% accuracy.
• Triaged patients to assess their medical condition and prepare them for physician or nurse treatment.
• Monitored patient conditions and performed test for illness like strep or flu.
• Reduced patient waiting by 30% by streamlining intake procedures.
• Increased appointment adherence by 15% through a new patient communication strategy.
• Maintained patient confidentiality and ensured all interactions and records complied with HIPAA regulations.
• Provided clear instructions for treatment plans and medication schedules, leading to a 15% reduction in scheduling errors,
• Received consistent positive patient feedback, contributing to a patient satisfaction rate.
• Communicated with patients regarding referrals and prescriptions.
• Managed electronic health records for 100+ patients ensuring data was up-to-date and HIPAA compliant.
• Managed inventory and supply ordering.
• Developed clinicals skills in EKG administration, specimen collection and phlebotomy.
• Compassionate patient care, communication, teamwork, and attention to detail.
• Assisted in the development and execution of a patient follow-up protocol.
• Supported and guided new hires in adapting to clinical procedures and team dynamics, helping the team maintain high productivity during staff transitions.
• Coordinated with laboratory technicians to manage and track patients specimens, ensuring all tests were processed accurately and on time.
• Managed patient flow, from initial greeting to escorting them to examination rooms, while maintaining strict patient confidentiality.
• Improved patient satisfactory through proactive care and clear communication.
• Executed thorough decontamination and sterilization of all surgical instruments and equipment.
• Assisted physicians during examinations and procedures, ensuring patient safety and comfort.
• Completed externship
• Handled prescription refills and communicated test results to patients via phone and patient portal as instructed.
• Managed front office tasks, including filing, copying, and answering phones.
• Scheduled patient appointments and referrals to specialists.

• CMA - Certified Medical Assistant