Kaylee Gott
Hillsboro,MO
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating a professional workspace. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Registered Behavioral Technician
Latitude Therapy
08.2024 - Current
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
- Promoted a safe environment, ensuring adherence to agency policies and procedures.
- Enhanced client progress by implementing individualized behavior intervention plans.
Server
Watami
12.2023 - 02.2024
- Increased sales with upselling techniques.
- Enhanced customer satisfaction by having a kind, professional demeanor.
- Handled financial transactions accurately.
- Answered multi-line phone system, routing calls, delivering messages.
- Contributed to a positive work environment by offering assistance when needed.
- Prepared excel documents for budgetary tracking.
Server
Cracker Barrel Old Country Store
01.2022 - 02.2024
- Exceeded performance goals related to sales targets.
- Implemented effective communication strategies.
- Developed strong rapport with customers through genuine hospitality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided coaching and mentoring to new hires.
- Managed high-stress situations, effectively maintaining professionalism under pressure.
Front End Crew Member
McDonald's
08.2021 - 04.2022
- Ensured accurate order fulfillment with diligent attention to details while delivering excellent customer service.
- Maintained high-quality food preparation standards, adhering to company guidelines.
- Promoted a positive work environment through effective communication and teamwork.
- Assisted with financial tasks such as cash handling and drawer reconciliation.
- Worked well with teammates and accepted coaching.
Education
BBA - Business And Marketing
Southeast Missouri State University
Cape Girardeau, MO05.2027
Skills
- Guest Engagement
- Order Management
- Ordering Procedures
- Guest Relations Management
- Strong Work Ethic
- Suggestive Selling
- Quality Control
- Relationship Management
- Professional Appearance
- Exceptional customer service
- Sales expertise
- Upselling
- Multitasking
- Adaptable and Flexible
- High Energy and Stamina
- Analytical Skills
- Problem-solving abilities
- Reliability
- Conflict and Complaint Resolution
- Professionalism
- Organizational Skills
- Team building
- Transactions and Cash Handling
- Word, Excel, Teams, Outlook
Timeline
Registered Behavioral Technician
Latitude Therapy
08.2024 - Current
Server
Watami
12.2023 - 02.2024
Server
Cracker Barrel Old Country Store
01.2022 - 02.2024
Front End Crew Member
McDonald's
08.2021 - 04.2022
BBA - Business And Marketing
Southeast Missouri State University
Similar Profiles
Thomas HowardThomas Howard
Pod Lead at Latitude TherapyPod Lead at Latitude Therapy
Emily ApalaEmily Apala
Registered Behavior Technician at Latitude Therapy SolutionsRegistered Behavior Technician at Latitude Therapy Solutions
Reese MuchaReese Mucha
Barista at Latitude CafeBarista at Latitude Cafe