Kaylee Gutierrez
Summary
I am a responsible and hardworking individual who was capable of balancing the demands of a student-athlete with quality work experience. A four-year collegiate soccer player, I possessed strong teamwork, time management, and leadership skills. At the same time, I learned effective communication, problem-solving, and customer interaction skills. These experiences have also taught me how to win in pressure situations, be flexible, and maintain concentration under pressure.
Overview
5
5
years of professional experience
Work History
Head Coach
Slammers FC
06.2020 - Current
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Maintained strong relationships with 30+ athletes, their parents, and administrators for program support and success.
Store Associate
In-N-Out Burger
01.2023 - 12.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
NCAA Division 1 Soccer Captain
Cal State Northridge
01.2023 - 12.2024
- Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor.
- Managed time effectively while traveling for games, attending practice, and going to classes.
- Cultivated strong relationships with fellow students, faculty members, coaches, administrators, alumni, and community stakeholders.
Cast Member
Walt Disney World Company
06.2022 - 12.2022
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Customer Service Associate
Bed Bath & Beyond
05.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Economics
California State University, Northridge
Northridge12-2024
Skills
- Detail-oriented and organized, managing multiple tasks efficiently in fast-paced environments
- Effective decision-maker, conflict resolver, and strategic planner, contributing to team success
- Data Analysis: Understanding and interpreting economic data, financial reports, and market trends
- Problem Solving: Applying economic models to real-world issues like inflation, unemployment, or budgeting
- Financial Literacy: Reading balance sheets, income statements, and cash flow reports
- Report Writing: Creating clear, well-structured reports to explain economic findings
Languages
Spanish
Native or Bilingual
Timeline
Store Associate
In-N-Out Burger
01.2023 - 12.2024
NCAA Division 1 Soccer Captain
Cal State Northridge
01.2023 - 12.2024
Cast Member
Walt Disney World Company
06.2022 - 12.2022
Customer Service Associate
Bed Bath & Beyond
05.2021 - 06.2022
Head Coach
Slammers FC
06.2020 - Current
Bachelor of Science - Economics
California State University, Northridge