Kaylee Hall
Kendallville,IN
Summary
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
15
15
years of professional experience
Work History
Store Manager
The II Amendment Store
Kendallville, IN
04.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to keep inventory well stocked.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Updated POS system with new products and promotional offers.
- Provided feedback on marketing campaigns to improve effectiveness.
- Answered phone calls regarding customer inquiries and orders.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Crew Team Member
Burger King
Kendallville, IN
09.2022 - 04.2024
- Warmly greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Prepared food items according to restaurant standards.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Provided quality customer service by adhering to company policies and procedures.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Checked expiration dates on products prior to stocking shelves or serving customers.
- Performed light maintenance duties when needed.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Collaborated with other team members to ensure timely completion of tasks.
- Adhered to company policies regarding attendance and punctuality.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Kept customer and food preparation areas clean and well-organized.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Served orders to customers at windows, counters and tables.
- Recorded customer orders and communicated clearly to confirm each order.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed side tasks.
- Operated broiler, deep fryers and griddles safely to avoid accidents or injury.
- Promoted food items, beverages and desserts to increase sales.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Made and served coffee, tea and fountain drinks.
- Modified requested menu items in POS system to customize orders.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Thanked guests to demonstrate appreciation for patronage.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Scrubbed and polished counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Tailored orders to address customer allergies and gluten concerns.
Shift Manager
Arbys Restaurant
Kendallville, IN
07.2016 - 08.2021
- Developed and implemented customer service standards for staff to follow.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Scheduled shifts for staff members based on weekly forecasts.
- Maintained accurate financial records, such as sales receipts and invoices.
- Ensured compliance with all local health regulations related to food safety.
- Managed a team of 7-10 employees in a fast-paced environment.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Implemented cost saving initiatives within the store budget guidelines.
- Adhered to company policies and procedures while enforcing them among all employees.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
Crew Team Member
Burger King
Kendallville, IN
02.2016 - 07.2016
- Prepared a variety of food items according to customer orders or restaurant recipes.
- Maintained sanitation, health and safety standards in work areas.
- Stocked and restocked supplies as needed throughout shift.
- Cleaned kitchen equipment and surfaces, including grills, fryers, ovens and other cooking equipment.
- Monitored food distribution to ensure that meals were delivered on time and at proper temperatures.
- Checked the quality of raw and cooked foods to ensure that standards were met.
- Inspected all serving stations for cleanliness and organization prior to meal service.
- Ensured that all food items were prepared according to company specifications and recipes.
- Cooked hamburgers, hotdogs, french fries, chicken wings, fish fillets and other fast-food menu items as ordered by customers.
- Operated deep fryer machines safely following safety guidelines.
- Weighed out portions of ingredients for specific menu items.
- Followed established procedures for preparing various types of sandwiches using correct portion sizes.
- Assisted with unloading delivery trucks when necessary.
- Maintained a safe working environment by adhering to all safety policies and procedures set forth by the company.
- Communicated effectively with co-workers regarding tasks assigned during shift.
- Organized kitchen equipment for quick access during peak hours.
- Collaborated with team to deliver timely service of items.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Helped train and develop new talent.
- Rotated stock items and ingredients to maintain freshness.
- Completed special orders according to customer dietary needs.
- Safely operated ovens, fryers and broiler to prevent injuries and accidents.
- Put together multiple, concurrent orders during dinner and lunch hours.
- Offered support to other stations in high-volume shifts.
- Executed proper techniques when preparing menu item ingredients.
- Prepared multiple orders at once for speedy service.
- Cooked menu items based on customer orders.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
- Washed and cut ingredients for quick meal assembly.
- Requested supplies and equipment orders, explaining needs to managers.
Customer Service Cashier
Kroger
Kendallville, IN
06.2014 - 08.2015
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Courteously responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Recommended, selected, located and obtained products to meet customer needs.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Complied with all health and safety regulations while performing job duties.
Fast Food Team Member
Arbys Restaurant
Kendallville, IN
07.2009 - 08.2014
- Greeted customers in a friendly manner and took orders accurately.
- Prepared food items according to company recipes and standards.
- Cleaned and maintained the dining area, kitchen equipment, and counters.
- Stocked supplies such as napkins, condiments, trays, cups, lids, straws.
- Operated cash registers to process customer payments efficiently.
- Maintained knowledge of current menu items and promotions.
- Provided excellent customer service by attending to guests needs promptly.
- Adhered to health and safety regulations while handling food products.
- Assisted fellow team members with various duties when needed.
- Performed opening and closing duties such as cleaning work areas and restocking shelves.
- Utilized proper portion control methods for all served items.
- Checked food quality throughout shift to ensure freshness of ingredients used.
- Resolved customer complaints in a timely manner following company policies and procedures.
- Followed established guidelines for product rotation to ensure freshness of stock.
- Restocked beverages at front counter area during busy hours to meet customer demands quickly.
- Ensured that all food was cooked properly by verifying temperatures with thermometers.
- Monitored waste levels throughout shift and reported discrepancies to management immediately.
- Participated in regular staff meetings with other team members and supervisors.
- Served orders to customers at windows, counters and tables.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Modified requested menu items in POS system to customize orders.
- Kept customer and food preparation areas clean and well-organized.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Made and served coffee, tea and fountain drinks.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Scrubbed and polished counters to remove debris and food.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Brewed and served coffee and tea with preferred add-ins.
- Tailored orders to address customer allergies and gluten concerns.
- Directed patrons to restrooms and other amenities within facility.
Education
Some College (No Degree) - Fine Arts And Graphic Deign
University of Saint Francis - Fort Wayne
Fort Wayne, INSkills
- Retail Inventory Management
- Strong Verbal Communication
- Supply Ordering
- Promotional planning
- Employee Training
- Customer Service Management
- Loss Prevention
- POS Systems
- Store operations oversight
- Competitor Monitoring
- Project Management
- Shift Scheduling
- Sales Strategies
- Team motivation
- Relationship building and management
- Multitasking and Organization
- Accurate Cash Handling
- Excellent Customer Service
- Store Opening and Closing
- Work Planning and Prioritization
- Sales expertise
- Reliable
- Sales Promotions
Affiliations
- Reading
- Drawing
- Jewelry Design and Crafting
- T-Shirt Design
- Gardening
- Kayaking
- Hiking
- Range Shooting
- Family Time
References
References available upon request.
Timeline
Store Manager
The II Amendment Store
04.2024 - Current
Crew Team Member
Burger King
09.2022 - 04.2024
Shift Manager
Arbys Restaurant
07.2016 - 08.2021
Crew Team Member
Burger King
02.2016 - 07.2016
Customer Service Cashier
Kroger
06.2014 - 08.2015
Fast Food Team Member
Arbys Restaurant
07.2009 - 08.2014
Some College (No Degree) - Fine Arts And Graphic Deign
University of Saint Francis - Fort Wayne