Kaylee Hall
Mesa,AZ
Summary
Dynamic sales associate with a proven track record at Call It New/call It Antique, excelling in customer service and conflict resolution. Skilled in cash handling and relationship building, I consistently enhanced customer satisfaction and loyalty through effective communication and problem-solving, contributing to a welcoming shopping environment.
Overview
2
2
years of professional experience
Work History
Sales Associate
Call It New/call It Antique
09.2024 - 01.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately, ensuring efficient checkout procedures.
- Maintained product displays, contributing to store organization and visual appeal.
- Responded to customer inquiries, providing knowledgeable assistance and support.
- Participated in training sessions, building skills in product knowledge and customer service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Host
Tia Rosa’s
10.2022 - 05.2023
- Welcomed guests and managed reservations to ensure smooth seating flow.
- Assisted with customer inquiries, providing timely and accurate information about menu offerings.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Coordinated waitlist effectively, optimizing seating arrangements during peak hours.
- Trained new hosts on operational procedures and customer service standards.
- Monitored dining atmosphere, responding proactively to guest needs for improved satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Grad Solutions
Mesa, AZSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Client service
- Conflict resolution
- Customer needs assessment
- Product sales
- Professional demeanor
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
Timeline
Sales Associate
Call It New/call It Antique
09.2024 - 01.2025
Host
Tia Rosa’s
10.2022 - 05.2023
Grad Solutions