Kaylee Hartle

Being a case manager comes with a lot of responsibilities. A few day-to-day tasks include gathering all the required information from the employee during initial interviews, all the way to processing the claims in a timely manner. Within the claims process, I would need to confirm that the claimant was eligible for the leave prior to following up to gather the required information and documents needed to process from them in order to meet NYS guidelines. I would use multiple systems from DPA to Intelis, and a few others include UDS, UIS, CCT, and the privacy portal. While maintaining a caseload, time management would come into play to ensure I was working efficiently and effectively to meet productivity, while keeping my metrics up. Maintaining good relationships with customers and claimants is also a big part of this position. Always looking for ways to maintain and surpass my metrics, and work towards personal growth within my career.

• Assessed client needs through comprehensive evaluations and interviews.
• Monitored case progress to ensure everything was processed smoothly and in a timely manner.

Briefly, I was an FMLA case manager before being switched back to NYPFL case manager due to high demand in NYPFL.

• My responsibilities were to complete and enter orders, complete audits, train new hires, create and delegate task sheets, and basically anything that was asked of me from stocking the coffee bar to sweeping and moping floors.Customer Service Representative with 9 years experience possessing a high school diploma.Passionate about providing stellar service. Known for being organized and a strong teamplayer. Strong communication and interpersonal skills with a focus on active listening.
• Passionate about helping people by finding creative and fast solutions.

• A few of my responsibilities while working as thrift store manager includedcreating each individuals weekly work schedule, coordinated with upper management on various projects, ensured compliance with store policies, tracked cash flow and weekly cash flow reports, managed customer inquiries and assisted in customer service issues, sorted donations, provided each donation with the proper price, monitored customer traffic in and out of store, maintained store& donation cleanliness.

• Some of my responsibilities while working here were to answer customerservice phone calls, picked up as well as distributing food donations, sat in on client intakes, attended weekly meetings, organized as well as cleaning.