Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kaylee Harvey

Rice Lake

Summary

Dynamic Commercial Account Executive at Mosaic Technologies with a proven track record in driving sales initiatives and securing high-value contracts. Adept at team collaboration and customer experience, I consistently exceed goals while mentoring peers. My strong negotiation skills and detail-oriented approach enhance revenue growth and client satisfaction.

Professional with strong background in behavior analysis and intervention strategies. Demonstrates expertise in implementing evidence-based interventions, data collection, and progress monitoring to support positive behavioral outcomes. Known for collaborative team efforts and adaptability in dynamic environments. Skilled in communication, problem-solving, and maintaining patient-centered approach.

Knowledgeable Aide with background in behavior analysis and intervention strategies. Proven track record in implementing behavior modification plans that enhance clients' social and communication skills. Demonstrated ability to use positive reinforcement and data collection techniques to achieve individual goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Commercial Account Executive

Mosaic Technologies
09.2023 - Current
  • Orchestrated and worked with teams to maximize impact.
  • Collaborated with team members to drive sales initiatives and close high-value deals consistently.
  • Negotiated contracts skillfully, securing favorable terms for both the company and clients.
  • Developed new business opportunities for increased revenue growth through strategic networking and relationship building.
  • Streamlined internal processes for improved efficiency in account management and sales tracking.
  • Assessed accounts and developed strategy to identify and engage buying centers.
  • Mentored junior team members in best practices for successful account management, contributing to overall team performance improvements.

Customer Care Representative and Sales/Marketing Representative

Citizens Connected
01.2015 - 09.2023
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
  • Communicated with clients regarding account services, statements, and balances.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Grant Writing- Federal and State Levels

Behavior Technician

WEAP
03.2020 - 09.2022
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.

Custom Product Engineering Administrative Assistant

Schenck AccuRate Inc.
08.2006 - 10.2009
  • Personally assisted 8 engineers in every aspect of their daily duties.
  • Obtained information needed for the approval and certification process of AutoCAD and SolidWork designs.
  • Communicated daily via email and/or telephone, with numerous customers, vendors, and sale representatives.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Managed office supplies, vendors, organization and upkeep.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Approved biweekly time sheets
  • Compiled annual recommendations for end of fiscal year budgets.

Commercial Sale Assistant

Vision Fitness
01.2003 - 11.2006
  • Organized company files and creating support system to decrease workload and increase productivity of account managers.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Planned and led three training sessions to promote sales team professional development and sales goal reinforcement.
  • Consistently hit and exceeded sales goals by 20%.
  • Maintained and organized a customer database of over 600 clients nationwide.
  • Calculated sales commission for sales team of 20+ reps.

Education

Associate Degree in Business Leadership - Sales And Marketing Education

Northwoods Technical College
Rice Lake, WI

Certified Massage Therapist -

Madison Technical College
Madison, WI
2003

Skills

  • Customer Experience Orientated
  • Multitasking Extraordinaire
  • Pleasant Demeanor
  • Works Well Under Pressure
  • Accurate and Detailed
  • Extremely Self Motivated
  • Extensive Knowledge and Experience with Team Building, Teamwork, and Collaboration
  • Flexible and Adaptable
  • Strong Written Communication Skills
  • Data collection
  • Prompting and fading strategies
  • Active listening
  • Documentation skills
  • Behavioral management
  • Positive reinforcement
  • Skill development

Certification

2014-2023

Measure X- Consultive Sales

NTCA Conferences & Workshops

WSTA Conferences & Workshops

Calix Conferences & Workshops

Innovative Training

APMax Training

SDP Training

Sales Force Training

Streaming Specialist Certificate

Team Building and Problem Solving (WITC 3 Credits)

Principles of Marketing (WITC 3 Credits)

Fiber Broadband Association- Fiber For Breakfast Webinars

Fiber Homes Training

Smart Rural Certification and Training

FRS Support and Training


2003-2009

Basics of Electricity
SmarTeam
Solidworks
AutoCAD
Microsoft Word
Microsoft Excel
SAP
DEA Cold Call Sales Training

Timeline

Commercial Account Executive

Mosaic Technologies
09.2023 - Current

Behavior Technician

WEAP
03.2020 - 09.2022

Customer Care Representative and Sales/Marketing Representative

Citizens Connected
01.2015 - 09.2023

Custom Product Engineering Administrative Assistant

Schenck AccuRate Inc.
08.2006 - 10.2009

Commercial Sale Assistant

Vision Fitness
01.2003 - 11.2006

Associate Degree in Business Leadership - Sales And Marketing Education

Northwoods Technical College

Certified Massage Therapist -

Madison Technical College

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