Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Hinkal

North Fort Myers,FL

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly, successful providing fast, high-quality customer service to guests in all settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management, while maintaining focus and positive attitude in stressful situations and high volume environments.

Overview

2
2
years of professional experience

Work History

Housekeeping and Laundry Attendant

Health Care Service Group
04.2023 - Current
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Sanitized all room surfaces/restrooms, and swept and mopped floors
  • Responded to requests from patrons for linens and toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.
  • Cleaned machine filters and lubricated equipment.
  • Observed and adjusted machine cycle times, achieving quality results.
  • Delivered superior customer service by responding to inquiries and complaints.

Server

Waffle House
09.2022 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed, and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock all supplies, and complete side work.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Crew Member

Dunkin' Donuts
12.2021 - 07.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, drinks, and collected payments.
  • Collaborated and assisted team members to complete orders and achieve goals.
  • Provided excellent customer service by greeting customers, meeting quality expectations, and addressing guests needs, questions, and concerns.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Kept food preparation area, equipment, utensils, counter surfaces, dining areas, and restrooms clean and sanitary for maximum health, safety and customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Outpaced other team members by tirelessly finding productive work during customer lull times and helped trained less-experienced crew members.

Education

High School Diploma -

East Lee County High School
Lehigh Acres, FL
05.2022

Skills

  • Quality Control
  • Complex Problem-Solving
  • Cash register operations
  • Inventory control procedures
  • Product promotions
  • Loss prevention

Timeline

Housekeeping and Laundry Attendant

Health Care Service Group
04.2023 - Current

Server

Waffle House
09.2022 - 03.2023

Crew Member

Dunkin' Donuts
12.2021 - 07.2022

High School Diploma -

East Lee County High School

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Kaylee Hinkal