KAYLEE HIVELY
New Lexington,OH
Summary
Results-driven and independently licensed social worker with 12+ years of progressive leadership experience spanning clinical operations, program development, workforce supervision, and organizational strategy. Demonstrates advanced competency in trauma-informed care, substance use treatment, crisis intervention, and managing interdisciplinary teams across multicounty service regions. Recognized for building scalable programs, strengthening systems of care, and driving high-quality service delivery through data-informed decision-making. Adept at developing training infrastructure, optimizing documentation workflows, and aligning staff performance with regulatory and agency standards. Known for decisive leadership, strong communication, and the ability to stabilize and grow programs within dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Booking
https://growtherapy.com/book-appointment?id=27195
Work History
Owner / Clinical Director
Serenity Counseling Center LLC
New Lexington, OH
01.2024 - Current
- Provide psychotherapy, telehealth services, and TBS for Medicaid, Medicare, and private insurance clients.
- Oversee clinical operations, including documentation standards, billing processes, compliance, and risk management.
- Supervise interns and clinical staff, conduct performance evaluations, and lead workforce development.
- Design and implement specialized community mental health and behavioral wellness programs across service lines.
- Cultivate collaborative partnerships with community leaders, service agencies, healthcare providers, and local courts.
Care Supervisor
ISBH OhioRISE
06.2022 - 01.2024
- Directed wraparound care coordination and clinical oversight across multi-county regions for children and families with complex needs.
- Supervised care coordinators, provided coaching, and ensured fidelity to OhioRISE standards and Medicaid requirements.
- Enhanced interagency collaboration with Managed Care Organizations, schools, and community support to maintain service continuity.
- Conducted QA reviews, workflow optimization, and staff training to strengthen service outcomes.
Clinical Supervisor / Case Management Team Lead / Health Officer
Allwell Behavioral Health Services
12.2017 - 06.2022
- Supervised 22 case managers while managing a caseload of 35 individuals across multiple service levels.
- Supervised 4-15 licensed clinicians using both group and individual modalities.
- Delivered individual and group therapy for adults and adolescents with mental health and substance use disorders.
- Served as Health Officer, authorizing involuntary psychiatric holds and coordinating crisis stabilization plans.
- Implemented new SUD programming, including IOP, peer support services, and team-based interventions.
- Development and implementation of ASAM criteria, including clinical documentation, policies, and training for all staff.
- Provided clinical supervision, onboarding, and training in alignment with CARF and ASAM standards.
Chemical Dependency Counselor Supervisor & Court Diversion Director
Genesis Behavioral Health
08.2014 - 01.2017
- Director of substance use and diversion programs, managing treatment pathways for justice-involved clients.
- Implemented evidence-based IOP and Matrix Model programming; delivered group and family counseling.
- Coordinated with municipal judges, Drug Courts, and probation to ensure care continuity and compliance.
- Oversight of DUI camps in coordination with local municipal courts and probation officers. Development of DUI and petty theft program delivery and ensuring to meet state standards and compliance.
- Worked with community leaders to identify and manage the rental property used for the weekend DUI camps and the weekday petty theft diversion program.
Education
Master of Social Work - undefined
Ohio University
01.2020
Bachelor of Social Work - undefined
Ohio University
01.2018
Skills
- Clinical Leadership
- Program Development
- Staff Supervision
- Trauma-Informed Care
- Addiction Treatment
- ASAM Criteria
- Crisis Assessment & Intervention
- Multi-County Operations Management
- Quality Assurance & Compliance
- Workflow Optimization
- Interagency Collaboration
- Evidence-Based Interventions
- Remote/Hybrid Service Delivery
- Community Engagement
- Electronic Health Records
- Epic
- CareLogic
- TherapyNotes
- SimplePractice
- Microsoft Office Suite
- Zoom
- Secure telehealth platforms
- PowerBI
- Learning Management Systems (LMS)
- Virtual classroom systems
- Digital documentation workflows
- QA tracking systems
- Telehealth infrastructure
- Key Performance Metrics data collection
Certification
Licensed Independent Social Worker (LISW), Ohio, I.2204122, 2022-12-08, 2024-12-09, 2026-12-08
Leadership Experience
Supervised interdisciplinary teams across six counties; led hiring, training, coaching, and staff performance management., Directed program implementation, service workflows, and documentation standards to optimize organizational efficiency., Strengthened community partnerships and cross-system collaboration to expand behavioral health access., Participated in DEI Change Teams to promote cultural responsiveness, employee engagement, and equitable service delivery.
Workforce Development And Training Leadership
Supervised and mentored 2-5 social work interns per semester, providing structured guidance, competency-based evaluation, and professional development., Designed and facilitated clinical training, psycho-educational workshops, and staff development sessions to elevate evidence-based practice across teams., Developed scalable training materials, workflow guides, and onboarding processes for clinicians, case managers, and support staff., Led initiatives to improve documentation quality, regulatory compliance, and agency-wide use of EHR and telehealth systems.
Technical Skills
Epic, CareLogic, TherapyNotes, SimplePractice, Microsoft Office Suite, Zoom, secure telehealth platforms, powerBI, Learning Management Systems (LMS), virtual classroom systems, Digital documentation workflows, QA tracking systems, telehealth infrastructure, Key Performance Metrics data collection
Personal Information
- ID Type: Licensed Independent Social Worker
- ID Number: I.2204122
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner / Clinical Director
Serenity Counseling Center LLC
01.2024 - Current
Care Supervisor
ISBH OhioRISE
06.2022 - 01.2024
Clinical Supervisor / Case Management Team Lead / Health Officer
Allwell Behavioral Health Services
12.2017 - 06.2022
Chemical Dependency Counselor Supervisor & Court Diversion Director
Genesis Behavioral Health
08.2014 - 01.2017
Master of Social Work - undefined
Ohio University
Bachelor of Social Work - undefined
Ohio University