Kaylee Ipock
Ozark,MO
Summary
Dynamic and results-driven professional with a strong background in customer service and team leadership at Sonic Drive-In. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Recognized for training new employees and fostering a positive workplace culture, ensuring seamless operations and high-quality service delivery.
Overview
3
3
years of professional experience
Work History
Shift Leader
Sonic Drive-In
08.2024 - 07.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for management when needed, effectively communicating any issues or successes from daily operations.
Carhop
Sonic Drive-In
09.2022 - 08.2024
- Took orders and delivered food and beverages to customers to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Increased customer satisfaction by providing prompt and friendly service.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
Education
Ozark High School
Ozark, MOSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
Timeline
Shift Leader
Sonic Drive-In
08.2024 - 07.2025
Carhop
Sonic Drive-In
09.2022 - 08.2024
Ozark High School
Similar Profiles
Cody HangCody Hang
Carhop Server, Crew Leader at Sonic Drive InCarhop Server, Crew Leader at Sonic Drive In
JONATHAN JENKINSJONATHAN JENKINS
General Manager at Sonic Drive-inGeneral Manager at Sonic Drive-in
Scott RectorScott Rector
Manager at Sonic Drive-InManager at Sonic Drive-In
Sydney LewellenSydney Lewellen
Car Hop at Sonic Drive-inCar Hop at Sonic Drive-in
Garnet GrayGarnet Gray
Lumber Sales Associate at Lowes Home ImprovmentLumber Sales Associate at Lowes Home Improvment