Strong people-first approach Passionately driven to help others by offering creative solutions, building exceptional leadership, and cultivating a safe, healthy and positive work environment Advanced interpersonal skills and the ability to build an upstanding rapport with all internal and external personnel Highly experienced in managing Union and Non-Union environments Proficient in Microsoft Office which includes Excel, Access, Word, PowerPoint, and Outlook Efficient in computer softwares such as Office 365, Cisco, JDEdwards, Docuware, Oracle, Ceridian, Dayforce, Quickbooks, ISolved, and ISolved Hire Experienced in Purchasing and Inventory Management Team player with an exceptional ability to work individually and/or remotely Familiar with managing automated payment accounts, payment posting, and cash/check deposits Skilled in data collection and entry Keen ability to create/maintain reports and spreadsheets in several programs Quick learner with enthusiastic interest in obtaining new knowledge Highly skilled in time management, prioritizing, and multi-tasking in fast-paced environments Strong analytical skills Exceptional attention to detail with advanced organizational skills Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Industry company environments. Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in Type industry compliance.
Hi, I’m
Kaylee Jones
Goshen,IN
Summary
Overview
10
years of professional experience
1
Certification
Work History
Worldwide Foam
Human Resources Manager
09.2022 - 01.2024
Job overview
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Introduced competitive compensation packages to attract high-caliber professionals while maintaining budgetary constraints.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Established effective succession planning strategies to prepare future leaders in line with organizational objectives.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Motivated employees through special events and incentive programs.
- Processed employee claims involving performance issues and harassment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Recruited top talent to maximize profitability.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Structured compensation and benefits according to market conditions and budget demands.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Distributed employee engagement surveys to identify areas of improvement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Coordinated technical training and personal development classes for staff members.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Liaised between multiple business divisions to improve communications.
- Converted employee status from temporary to permanent.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Championed the development of an updated employee handbook which clarified company policies for all team members.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Spearheaded initiatives to improve employee morale and workplace culture through recognition programs and special events planning.
Michiana Tree Works
Director of Administration
03.2021 - 07.2022
Job overview
- Reported directly to owner of company
- Created and maintained employee database and files
- Built strong rapport with each customer and employee
- Managed payroll process for hourly and salaried employees
- Created and maintained an accurate database for each customer request and their project status
- Managed employee attendance and scheduled jobs accordingly
- Collected estimate requests and provided them in an organized fashion to the appropriate estimator on a weekly basis
- Processed all incoming and outgoing payments
- Managed all employee onboarding, terminations, benefits, workers compensation, vacation requests, corrective action, and training records
- Routinely performed audits of employee information to maintain updated and accurate files
- Handled all cash/check deposits to the bank
- Maintained accurate financial data and client base in Quickbooks and Excel
- Worked closely with hiring agencies and temp to hire programs to maintain a full and qualified team
- Scheduled locates for each upcoming project
- Provided updated Certificates of Insurance (COI) to appropriate companies
- Drafted and delivered contracts to and from city buildings and companies for any upcoming projects
- Oversaw all client requests via phone, email, website, and social media
- Responded to all client reviews and/or concerns
- Recruited new business by creating raffle drawing events, contests, and giveaways
- Assisted in all marketing and advertising events
- Accompanied estimators in meetings to continuously enhance customer rapport
- Hosted and attended all remote business meetings
- Promptly followed up on all new business leads
- Scheduled and oversaw all routine equipment maintenance as well as implemented and enforced proper uniforms and PPE to ensure the safety of each employee
- Purchased parts for equipment and balanced budgets accordingly.
- Reduced overhead costs through efficient budget management and vendor negotiation.
- Optimized resource allocation by conducting regular audits and identifying areas for improvement.
- Oversaw payroll processing and benefits administration, ensuring accurate compensation for all employees.
- Established strong relationships with vendors, negotiating favorable contracts for office supplies, equipment, and services.
- Created standardized procedures for document storage and retrieval, increasing efficiency in accessing critical files.
- Spearheaded initiatives to improve employee morale and workplace culture through recognition programs and special events planning.
- Assisted in strategic planning efforts by providing detailed analysis of operational trends and potential areas of improvement.
- Enhanced company reputation by effectively managing public relations activities and coordinating media communications efforts.
- Spearheaded internal communication initiatives to foster timely order completion and deadline management.
- Managed company schedule to coordinate calendar and arrange travel.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Drafted informative reports regarding upcoming projects and required resources.
- Decreased corporate costs by researching pricing, ordering and maintaining office equipment.
- Maintained internal accuracy and transparency controls in accounting and bookkeeping.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Voyant Beauty
Human Resources Coordinator
08.2019 - 02.2021
Job overview
- Updated all forms, applications, waivers, and informational guides to streamline the transition from KIK Custom Products to Voyant Beauty
- Maintained a current market analysis to help offer competitive wages and benefits to employees
- Successful Crucial Conversations course completion and certification
- Drafted, posted and delivered any company wide communications
- Administered and tracked all medical leaves, FMLA, LOA, STD and LTD absences
- Managed and responded to unemployment claims
- On-call availability to ensure quick responses to each employee on every shift on a 24 hour, 7 days/week basis
- Performed investigations in response to all employee allegations of misconduct
- Implemented Social Distancing and routine commercial cleanings in accordance with CDC guidelines throughout both Elkhart facilities to ensure the highest level of health and safety
- Created and maintained a live workbook to track all COVID tests, test results and employees/temporary employees potentially subjected to positive cases of any kind
- Created and conducted all COVID contact tracing questionnaires and maintained employee COVID files and their confidentiality
- Updated all recruiting forms and interview guides to revamp and improve the company’s onboarding process
- Managed all recruiting functions for both Elkhart locations to support production needs as well as adhere to each of the business’s departmental staffing budgets
- Coordinated and conducted job fairs, Benefits meetings, Open Enrollment, and Biometric testing for 1st, 2nd, 3rd and swing shifts at both Elkhart locations for all Hourly, Hourly Union, and salaried roles
- Created and maintained a live workbook to track and display all filled/open/pending requisitions, time to fill, turnover rates, temp-to-hire staffing, and headcount reports for both locations of 600+ employees
- Routinely connected with supervisors to further understand and support their staffing needs and shift adjustments for current employees
- Provided accurate weekly staffing updates to the GM and CEO in a variety of Microsoft office formats
- Reviewed and created internal job postings in a weekly cadence as well as managed all job interest forms to ensure seniority was accurately recognized in accordance with the Union Contract
- Managed all internal transfers and promotions
- Assisted managers in administering performance reviews and employee succession plans
- Supported managers/supervisors in proper execution of progressive discipline as well as assist in determining the appropriate action in each instance which included, but was not limited to Performance Improvement Plans (PIPs), Documented Discussions, Written Warnings, Coaching for Commitment, and Last Chance Agreements
- Conducted coaching and Leadership Assimilations with managers and supervisors when/if necessary
- Worked closely alongside multiple staffing agencies to implement a temp to hire process
- Tracked each temp-to-hire assignment status and number of hours worked to ensure that each employee is hired on in a timely fashion
- Built an upstanding rapport with vendors and ensured that each employee was provided with the appropriate uniforms and PPE to safely and successfully perform their job responsibilities
- Routinely reviewed, audited and approved vendor and staffing agency invoices to maintain companywide cost efficiency
- Scheduled employees for New Hire Orientation and performed follow up appointments to collect post orientation surveys
- Conducted salaried and hourly exit interviews to further understand areas for improvement
- Conducted phone screens and on-site interviews for each candidate
- Scheduled drug screens, ran backgrounds in E-Verify/Verified First, collected results and compiled personnel and medical files prior to each employee’s orientation date
- Verified and approved timecards in question
- Assisted in proposed amendments to the Union Contract prior to Negotiations.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Led recruitment efforts to attract top talent in a competitive job market.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Promoted diversity and inclusion through awareness campaigns and inclusive hiring practices.
- Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.
- Increased organizational effectiveness with data-driven HR strategies based on thorough analytics reports.
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Championed the development of an updated employee handbook which clarified company policies for all team members.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Developed and implemented effective recruitment and onboarding strategies for new hires.
- Developed and administered internal surveys to evaluate employee satisfaction.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Instructed senior leaders on appropriate employee corrective steps.
- Converted employee status from temporary to permanent.
ASA Electronics
Receptionist/HR & Customer Service Assistant
10.2016 - 05.2019
Job overview
- Prepared and delivered work orders daily for production/fabrication to build
- Created custom documents, return labels and Bill of Ladings for local and foreign countries to transport product
- Routinely organized stock transfers to and from five ASA locations
- Maintained daily totals of various order types for several departments
- Reported both daily and weekly statistics for Customer Service
- Organized daily report for all orders delivered from ASA
- Reported all inventory located in each ASA warehouse at the end of every month
- Updated and/or created spreadsheets and charts to organize data and statistics
- Managed all incoming and outgoing mail
- Maintained a log of all visitors and their badge ID’s to meet CTPAT requirements
- Created and implemented the use of a badge-tracking log to further secure and track both their sign out and return times
- Maintained updated contact lists for both customers and employees
- Answered and redirected all incoming calls and voicemails to appropriate department/representative
- Handled all checks paid to the order of ASA and dispersed them to the appropriate Accounting representative based on the check’s value
- Created Proforma invoices for customers that owed payment to the company
- Navigated JDEdwards program to locate and apply account information to all received paperwork
- Sorted and scanned all packing slips into an online filing system (Docuware)
- Maintained a daily Operations Planning report to estimate the arrival and delivery of inventory
- Pre-printed orders for the company’s largest customers to ensure timely delivery
- Greeted all visitors, contacted proper representative, and assigned badges to ensure appropriate visitor access to the building during their visit.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Streamlined the customer service process for increased efficiency and faster response times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Trained new employees on company procedures, products, and best practices in customer service.
- Maintained accurate records of customer interactions, inputting data into CRM systems for tracking purposes.
- Provided exceptional support during peak hours as well as holidays and special events.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Developed and updated databases to handle customer data.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented and developed customer service training processes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Enhanced communication within the organization by managing internal newsletters and announcements.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Played a strategic role in workforce planning efforts, anticipating future needs based on organizational goals.
- Established strong relationships with external vendors related to benefits administration or other HR services.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Supported coordination of benefits open enrollment activities and process.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Participated in recruitment and selection process for new hires.
- Compiled employee records from individual departments to maintain central files.
- Helped employees register for benefits programs using online portals.
- Checked references for potential candidates.
- Monitored and analyzed employee satisfaction survey results.
Tiki Tan Express By Solarium
District Manager
04.2016 - 10.2016
Job overview
- Promoted and sold tanning packages and products to clients
- Made banking deposits
- Maintained electronic fund transfer reports
- Followed up with un-processed or rejected payments
- Managed computer and scheduled appointments via phone
- Opened and closed multiple store locations
- Routinely traveled to work at various Tiki Tan locations
- Consistently ranked fifth place or higher in sales
- Addressed customer complaints
- Managed product inventory
- Accurately balanced cash drawer for bank deposits at closing.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Supervised Number locations to enforce high-quality standards of operation.
- Modeled best practices for sales and customer service.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Communicated product quality and market comparisons by creating sales presentations.
Growing Kids Learning Center
Lead Preschool Teacher
01.2015 - 10.2016
Job overview
- Taught Preschool education
- Mentored and trained new teachers
- Selected and participated in the LEAD program to offer ideas for improvement of all Growing Kids locations
- Composed lesson plans based on Indiana's Creative Curriculum standards
- Selected to organize and set up several classrooms to exceed the standards of IN Paths to Quality
- Helped plan and schedule preschool graduations, family nights, and holiday functions
- Conducted parent/teacher conferences
- Attended training seminars to meet Paths to Quality and NECPA requirements
- Adhered to allergy restrictions and dietary needs when serving food
- Completed and qualified for CPR and first aid administration
- Successfully updated and maintained log of individual students’ health needs, allergies, medication requirements, and emergency contacts.
- Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
- Developed individualized lesson plans for each student, resulting in increased academic growth and understanding.
- Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness.
- Fostered a nurturing and inclusive classroom environment where all students felt comfortable participating and sharing ideas.
- Implemented a variety of assessment tools to track student progress and adjust instruction accordingly, leading to improved learning outcomes.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Organized engaging field trips for students that aligned with the curriculum, providing real-world connections to classroom learning.
- Mentored new educators on effective teaching strategies, contributing to their professional development and success in the classroom.
- Managed classroom materials efficiently, ensuring availability of necessary resources for daily activities and reducing waste.
- Provided support for children with special needs or behavioral challenges, implementing personalized accommodations to promote inclusivity within the classroom setting.
- Attended professional development workshops regularly, staying up-to-date with current early childhood education trends and techniques for enhanced instruction quality.
- Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
- Empowered students as leaders by assigning age-appropriate responsibilities within the classroom community, fostering independence and self-confidence among preschoolers.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Supported the social-emotional development of students by implementing lessons on empathy, communication skills, and conflict resolution.
- Enhanced classroom efficiency by streamlining daily routines and procedures, saving valuable instructional time for academic learning opportunities.
- Developed a comprehensive assessment system to track preschoolers'' progress in key developmental areas, using data-driven instruction to tailor lesson plans accordingly.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Utilized books, songs and games to engage students.
- Addressed behavioral and learning issues with parents and daycare management.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Planned educational opportunities based on children's interests.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Assisted and supervised Number children through entire school day.
- Submitted weekly lesson plans.
- Promoted sensory development by providing access to different textures.
- Allowed for ample outdoor discovery time in schedule each day.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Supervised student teachers to provide objective feedback.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Guided students to develop social, emotional and physical skills.
- Modeled positive behavior and communication skills for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Monitored classroom to verify safe and secure environment.
- Organized and supervised large and small group activities.
- Implemented age-appropriate curricula to meet needs of young learners.
- Developed innovative activities to engage young children in learning process.
- Supported students in developing self-esteem and self-confidence.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Incorporated music, art and literature into curriculum.
- Utilized creative teaching strategies to engage students in classroom.
- Assessed student progress and provided feedback on educational development.
- Helped new preschool children get used to classes by giving one-on-one support.
- Developed and implemented behavior management plans.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Encouraged use of technology to support student learning.
Growing Kids Learning Center
Floater Teacher
08.2014 - 01.2015
Job overview
- Substituted in short staffed classrooms
- Worked evening care
- Closed and prepared classrooms for the following day
- Assisted lead teacher in following prepared curriculum.
Tiki Tan Express by Solarium
Sales Associate (Part Time Employee)
03.2014 - 06.2014
Job overview
- Ran computers and directed clients to appropriate beds based on their package
- Opened and closed stores at several locations
- Consistently maintained a high ranking in sales
- Worked on call to cover shifts for late “call offs” or “no-show”.
Education
Ivy Tech Community CollegeElkhart, IN
Early Childhood Education
University Overview
Indiana University South BendSouth Bend, IN
Pre-Business
University Overview
Concord Community High SchoolElkhart, IN
Diploma
University Overview
Skills
- Corrective Action Planning
- Risk Management
- Employee Handbook Development
- New Employee Orientation
- Payroll Administration
- Benefits Administration
- Recruitment
- Leadership Development
- Dispute Mediation
- Succession Planning
- Employee Relations
- Organizational Development
- Compensation Structuring
- Policy Enforcement
- Performance Assessment
- Legal Compliance
- Recordkeeping
- Staff Management
- Employee Onboarding
- Background Checks
- Training Programs
- Talent Management
- Microsoft Office Proficiency
- Training Development
- Career Development
- Diversity and Inclusion
- Workforce Improvements
- Internal Communications
- Recruitment and Hiring
- Benefits and Compensation Management
- Employee Retention
- Recruitment Oversight
- Online Position Posting
- Onboarding and Orientation
- Exit Interviews
- Job Analysis
- Training and Mentoring
- HR Analytics
- Conflict Resolution
- Change Management
- Training and Development
- HRIS Management
- Employee Engagement
- Performance Management
- HR Policies and Procedures
- Employee Development
- Program Analysis
- Confidential Document Control
- Payroll Management
- Employment Record Verification
- Hiring and Onboarding
- Unemployment Claims
- Accident Investigations
- Coaching and Mentoring
- Union Negotiations
- Executive Recruiting
- Cross-Functional Collaboration
- Human Resource Information System HRIS
- Leadership Training and Development
- Relationship Building
- Improving Organizational Standards
- Employee Engagement Strategies
- Human Resources Department Processes
- Administering Disciplinary Procedures
- Payroll Processing
- Exit Interviews and Processes
- Personnel Recruitment
- Records Management
- Recruitment Strategies
- Company Organization
- Microsoft Office and Docusign
- Talent Acquisition
- Compensation and Benefits
- Compliance
- Payroll Coordination
- Recruitment and Selection
- Human Resources Operations
- Contract Negotiation
- Management Support
- Employee Relations Oversight
- Employee Referral Programs
- Program Modification
- Forecasting Employment Needs
- Negotiation Tactics
- Health and Safety Programs
Accomplishments
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
Certification
- First Aid Certification
- CPR Certification
- Bloodborne Pathogens
- Crucial Conversations Certified
References
References
Available upon requestTimeline
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