Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylee Justice

Spring Hill,FL

Summary

Dynamic Shift Supervisor at Starbucks with expertise in inventory management and a strong customer-oriented approach. Successfully enhanced customer satisfaction through effective conflict resolution and strategic resource planning. Proven ability to control labor costs while maintaining workplace safety, ensuring a profitable and efficient operation.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
01.2021 - 03.2025
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed store opening and closing procedures and balanced tills.
  • Enforced company policies and regulations with employees.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Cultivated professional working relationships with peers and supervisors.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Expo Runner

Mission BBQ
05.2023 - 06.2024
  • Communicated food orders to chefs to execute priorities and special requests.
  • Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
  • Served food at proper temperature to meet safety standards.
  • Informed restaurant staff about feedback or requests to promote customer satisfaction.
  • Delivered food orders from kitchen to customers' tables.
  • Oversaw event operations to keep running smoothly.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.

Education

High School Diploma -

Hudson High School
Hudson, FL
05-2022

Skills

  • Shift reporting
  • Labor and food cost control
  • Inventory management
  • Workplace safety
  • Cash handling expertise
  • Customer-oriented
  • Inventory control and record keeping

Timeline

Expo Runner

Mission BBQ
05.2023 - 06.2024

Shift Supervisor

Starbucks
01.2021 - 03.2025

High School Diploma -

Hudson High School

Similar Profiles

CREATE PROFILE
Kaylee Justice