Kaylee Kelley
Hillsboro
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Patient Access Registrar
Highland District Hospital
07.2021 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
- Enhanced communication between medical staff and patients, providing clear explanations of procedures and policies.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
- Ensured compliance with hospital protocols by staying current on industry regulations and attending regular training sessions.
- Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
Case Manager
Friel and Associates LLC
09.2018 - 03.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Education
Associate of Science - Human And Social Services
Southern State Community College
Hillsboro, Ohio05.2018
Skills
- Strong Organization
- Patient Registration
- Insurance Verification
- Medical Terminology
- Customer Service
- Multitasking and Organization
- Phone and Email Etiquette
- Effective Communication
- Epic Systems
Timeline
Patient Access Registrar
Highland District Hospital
07.2021 - Current
Case Manager
Friel and Associates LLC
09.2018 - 03.2019
Associate of Science - Human And Social Services
Southern State Community College
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