Kaylee Kemp
Kokomo,IN
Summary
Driven by a results-focused approach, I excelled at Pizza Junkies by mastering dough handling and customer service, enhancing kitchen efficiency and customer satisfaction. My blend of precise ingredient preparation and empathetic client interactions, coupled with a commitment to food safety, propelled significant achievements in fast-paced environments.
Perceptive Estimator offering 8 years of experience in developing and managing project estimates by coordinating with colleagues and clients. Successful in devising bid proposals in line with client specifications and objectives through clear communication and attention to detail. Driven to minimize costs by continually comparing project costs to estimates and coordinating with leaders on cost-cutting methods.
Overview
17
17
years of professional experience
Work History
Pizza Maker
Pizza Junkies
06.2024 - Current
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
Collision Estimator
Chariot Collision Centers
10.2016 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
Line Chef
Panera Bread
01.2012 - 04.2015
- Ensured consistent high-quality dishes by adhering to standardized recipes and strict quality control measures.
- Demonstrated versatility by efficiently working across various stations within the kitchen as needed.
- Maintained a safe and sanitary work environment by following strict food handling guidelines and regular cleaning schedules.
- Expedited customer orders with prompt and accurate plate assembly, ensuring top-notch presentation standards.
- Fostered a positive work atmosphere through enthusiasm, dedication, and a strong work ethic, leading to increased team morale.
- Established positive working relationships with colleagues through effective communication and teamwork strategies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
Sales Associate
The Children's Place
01.2011 - 01.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Pizza Maker
Scooter's Pizza
03.2007 - 10.2008
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
Education
No Degree - Culinary Arts
The Art Institute of Indianapolis
Indianapolis, INHigh School Diploma -
Eastern High School
Greentown, IN06.2009
Skills
- Teamwork and Collaboration
- Customer Service
- Safe Food Handling
- Food Safety
- Kitchen Organization
- Pizza Shaping
- Attention to Detail
- Order Preparation
- Ingredient Preparation
- Order Taking and Processing
- Dough handling
- Food presentation
- Dependable and Responsible
- Ingredients Preparation
- Food Processing
- Supply Restocking
- Phone Etiquette
- POS Systems
- Recipe Adherence
- Order Accuracy
- Sauce making
- Portion Control
- Sanitation Practices
- Weights and Measurements
- Health Code Compliance
- Product Stocking and Rotating
- Spoilage prevention
- Organizational Skills
- Cleaning and sanitization
- Multitasking Abilities
- Cooking
- Cash Handling
- Collaboration and Teamwork
- Problem-Solving
- Food Preparation
- Reliable and Responsible
- Cash Register Operations
- Food and Beverage Service
- Quality Control
- Auto Body Repair Knowledge
- Damage Assessment
- Cost Estimation
- Insurance procedures
- Photographic Evidence
- Vehicle Inspection
- Estimating Techniques
- Parts Ordering
- Repair Planning
- Claims Processing
- Damage Documentation
- Diagnostic Tools
- Collision Avoidance
- Labor Costing
- Schedule Coordination
- Customer Relationship Management
- Multitasking
- Relationship Building
- Patience and Empathy
- Customer Assistance
- Cleaning and sanitizing
- Money Handling
- Cash Register Operation
- Written and verbal communication
- Order Taking
- Payment Processing
- Payment Collection
Timeline
Pizza Maker
Pizza Junkies
06.2024 - Current
Collision Estimator
Chariot Collision Centers
10.2016 - Current
Line Chef
Panera Bread
01.2012 - 04.2015
Sales Associate
The Children's Place
01.2011 - 01.2012
Pizza Maker
Scooter's Pizza
03.2007 - 10.2008
No Degree - Culinary Arts
The Art Institute of Indianapolis
High School Diploma -
Eastern High School
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