Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Kent

Middleburg

Summary

Results-driven Behavioral Health Assistant with a proven track record of fostering positive relationships among students, parents, and colleagues. Expertise in delivering culturally responsive support tailored to meet the diverse needs of students, ensuring an inclusive educational environment. Skilled in organizing teacher curriculum, assisting with lesson plans, and collaborating with multidisciplinary teams to enhance the quality of education. A positive and patient demeanor cultivates a safe space for students to engage, ask questions, and thrive while mastering new concepts.

Overview

6
6
years of professional experience

Work History

Behavioral Health Assistant

Clay County Public Schools
11.2022 - Current
  • Assisted in developing individualized plans for students, ensuring tailored support.
  • Monitored student progress and documented behavioral changes accurately in electronic health records.
  • Collaborated with multidisciplinary teams to coordinate care and address student and parent needs effectively.
  • Implemented crisis intervention strategies, ensuring safety and stability for at-risk individuals.
  • Assisted in crisis intervention efforts, successfully deescalating high-risk situations while maintaining safety for all involved parties.
  • Improved student outcomes by implementing evidence-based treatment plans and interventions.

Paraprofessional

Fayette County Public Schools
08.2021 - 10.2022
  • Guided students within a self contained classroom with varying exceptionalities (EBD, ASD, etc.) to stay on task, organized teacher curriculum, assisted with lessons, and collaborated with other professionals to provide highest level of education for each student.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Prepared instruction materials, constructed bulletin boards and set up work areas.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Assisted with de-escalation of violent/manic crisis situations (Mindset certified in GA).
  • Motivated students, understood their individual needs, and was always encouraging positive attitude to handle each task; driven to provide academic and emotional guidance for all students.

Front Office Assistant

Truffles Vein Specialists
04.2021 - 07.2021
  • Oversaw prompt patient check-in/check out processes, including verifying insurance and submitting forms to medical team.
  • Worked in accordance to HIPAA guidelines
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Directed phone inquiries, answered customer questions and built relationships with patients.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Completed daily logs for management review.
  • Worked within E-Clinical software as well as all microsoft programs and secure websites.
  • Completed and passed Health-stream training
  • Ensured patient files were complete and up to date with information and eligibility.
  • Scanned in and faxed documentation and prescriptions.

Lead Cashier

Ulta Beauty
08.2019 - 02.2021
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Requested official identification for credit lookup purchases and verified details, consistently meeting strict legal standards.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Excelled in Credit application encouragement and assistance
  • Made "top 100 employees within the company" list for surpassing expectations due to credit and loyalty program numbers and percentages.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Worked alongside management on cash drops/till balancing

Education

Associate of Arts - Special Education

Valencia College
Orlando, FL
05.2022

Bachelor of Arts - Communications

University of North Florida
Jacksonville, FL
05-2026

Skills

  • Certified in Safe Crisis Management, CPR, Medication administration, Youth mental health, First aid
  • Lesson Planning
  • Classroom management
  • Interpersonal skills
  • Excellent people/social skills
  • IEP Familiarity
  • Teacher Assistance
  • Safety Understanding
  • Conflict Resolution Techniques
  • Mental health support
  • Effective communication
  • Special education support

Timeline

Behavioral Health Assistant

Clay County Public Schools
11.2022 - Current

Paraprofessional

Fayette County Public Schools
08.2021 - 10.2022

Front Office Assistant

Truffles Vein Specialists
04.2021 - 07.2021

Lead Cashier

Ulta Beauty
08.2019 - 02.2021

Associate of Arts - Special Education

Valencia College

Bachelor of Arts - Communications

University of North Florida

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