Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaylee Kingsley

Des Moines,Iowa

Summary

A customer service professional with a skill set spanning across management, sales, and operations. Passionate about connecting with people and actualizing their wants, needs, and desires through exceptional service and curating unique experiences. Seeking to work with a customer first focused team to meet all goals and set records.

Overview

5
5
years of professional experience

Work History

Responder/CRS

Securitas
10.2023 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Fraud Specialist

Wells Fargo
07.2023 - Current
  • Mitigate risk by effectively authenticating the identity of customer to prevent fraudulent activity
  • Research, monitor high complex account activity
  • Assist in developing requirements to support critical business enhancements
  • Identify and participate in resolving control deficiencies in bank process, procedures, customer or team member decisions and assigns loss accountability, manage daily workflow activities, participate in special projects
  • A subject matter expert and universally skilled specialist may provide work direction and act as an escalation point for junior level team members in more complex situations.

Assistant Store Manager

Casey's Inc.
01.2022 - 04.2023
  • Created and maintained positive rapport with the various vendors and their drivers to ensure success
  • Directly assisted General Manager and District Supervisor in all aspects of running a store, from employee training/relations and troubleshooting to monthly strategy implementation and product allocation
  • Executed daily bank deposits, weekly schedule creation & weekly supply chain orders to ensure store productivity and success.

Front Desk Agent/Night Auditor

Courtyard by Marriott
05.2021 - 10.2021
  • Run reports and prepare presentations of various data points to management team
  • Handle all post-event tasks; for example sending thank-you notes to attendees
  • Diffused conflicts between vendors, clients, and/or attendees
  • Screened and answered calls, emails, and other correspondence with timely professionalism
  • Checked guests in and out with a warm yet efficient manner.

Leasing Assistant

Belmar Villa
01.2021 - 05.2021
  • Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
  • Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
  • Utilized company platform device and printer to create time tables for appointments and meetings

Forklift Operator

Danfoss
01.2021 - 05.2021
  • Fastened parts/units to corresponding assemblies and frames using both hand tools and power tools
  • Read blueprints to determine component parts and assembly sequences of electromechanical units
  • Operated both stand-up and sit down forklifts to deliver incoming product to critical areas to ensure smooth production operations
  • Input product information through multiple computer systems and databases to properly categorize and update inventory for operations and to properly store products
  • Utilized company platform device and printer to receive product from incoming trucks while operating machines to move product.

Assistant Manager

Kum & Go
06.2019 - 10.2020
  • Reviewed invoices, work-order history, consumption reports, and demand forecasts to estimate peak customer demand for products and services and issuing corresponding work orders to ensure demand was met
  • Resolved customer complaints regarding sales and service by executing resolutions quickly and accurately within procedural standards
  • Planned commercial displays to entice customer consumption and feedback
  • Oversaw training of store employees on various protocols ensuring exemplary food safety & customer service.

Education

Bachelor - Elementary Education

University of Mississippi
Oxford, MS

Skills

  • Aptitude for Thinking Critically
  • Adaptability
  • Multi-Task Oriented
  • Negotiation
  • General Knowledge of Yieldstar
  • Distinguished Management Expertise
  • Conflict Resolution
  • Impeccable Data Entry
  • Exemplary Problem Solving
  • General Knowledge With Yard
  • Teamwork and Collaboration
  • Problem-Solving

References

  • Beth Deere, Director of Special Education, Lexington City School System, 731-549-4901, deereb22@gmail.com
  • Gary Luppen, Area Manager, Hach, 515-451-5495, luppennevada@aol.com
  • Jamon Walker, Receiving Coordinator, Danfoss, 515-338-0559, Jwalker@danfoss.com
  • Larry Elliott, General Manager, Caseys, 515-612-5794
  • Brandon Elis, Property Manager, Belmar Villas, 682-256-3900

Timeline

Responder/CRS

Securitas
10.2023 - Current

Fraud Specialist

Wells Fargo
07.2023 - Current

Assistant Store Manager

Casey's Inc.
01.2022 - 04.2023

Front Desk Agent/Night Auditor

Courtyard by Marriott
05.2021 - 10.2021

Leasing Assistant

Belmar Villa
01.2021 - 05.2021

Forklift Operator

Danfoss
01.2021 - 05.2021

Assistant Manager

Kum & Go
06.2019 - 10.2020

Bachelor - Elementary Education

University of Mississippi

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Kaylee Kingsley