Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Kaylee Koonce-mestas

Westminster ,CO

Summary

Dynamic and engaging professional with extensive experience in customer service at Bounce Empire. Proven ability to manage high-volume environments while maintaining exceptional service quality. Strong multitasking and problem-solving skills, complemented by a commitment to cleanliness and hygiene. Recognized for fostering positive guest experiences and training new hires effectively.

Overview

7
7
years of professional experience

Work History

Bartender

Bounce Empire
12.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Outback Steakhouse
02.2022 - 07.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Personal Training

VASA Fitness
03.2023 - 01.2024
  • Promoted additional services offered at the fitness center such as personal training sessions or specialized classes to increase revenue streams without being overly salesy.
  • Developed comprehensive employee training programs to enhance staff expertise in personal training, group classes, and customer service.
  • Managed inventory of supplies necessary for effective daily operations within the personal training department.
  • Expanded client base through participation in community events, promoting health and wellness benefits of personal training services.

Receptionist

Starpoint Children Services
03.2018 - 2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Canon City High School
Cañon City, CO

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Handling difficult customers
  • Food service
  • New hire training
  • Food running
  • Dining room management

Timeline

Bartender

Bounce Empire
12.2024 - Current

Personal Training

VASA Fitness
03.2023 - 01.2024

Server

Outback Steakhouse
02.2022 - 07.2025

Receptionist

Starpoint Children Services
03.2018 - 2020

Canon City High School

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Kaylee Koonce-mestas