KAYLEE KUWALU
Avon Lake,OH
Summary
Dynamic and dedicated customer service employee with over four years of experience in delivering exceptional support and creating positive customer relationships. Recognized for determination, discipline, and reliability, consistently exceed expectations and have earned accolades from management. A strong work ethic that is complemented by a fun and engaging personality, becoming an asset in high-pressure situations. Thrive on helping others and am always willing to step up during challenging times, ensuring team success and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Hop Brothers Brewing
08.2023 - Current
- Adapting to diverse customer needs, providing personalized service that increased guest satisfaction.
- Working with POS systems (Toast) to place orders, manage bills, and handle complimentary items.
- Kept up with fast-paced environments, ensuring timely service of orders during peak hours.
- Displaying strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
Restaurant Server
Plum Asian Fare and Sushi
08.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Restaurant Hostess
Mark Pi's China Gate
11.2021 - 04.2022
- Conversed with members and guests in an outgoing and friendly manner
- Observed guest needs throughout dining experiences, driving high-quality service
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered phone calls to take reservations and address guest questions and concerns/processed phone and online orders, keeping food hot and fresh until picked up
Filing Clerk
Disability Exam Consultants
10.2021 - 12.2021
- Eliminated outdated and unnecessary materials, destroying them and transferring them to inactive storage, according to file maintenance guidelines and legal requirements
- Added new material to file records and created new records as necessary
- Designed forms related to filing systems
- Gathered materials to be filed from departments and employees.
Softball Umpire
Avon Lake Parks & Recreation
05.2018 - 07.2020
- Officiated at sporting events, games and competitions, to maintain standards of play and to ensure that game rules were observed
- Inspected sporting equipment and examined participants to ensure compliance with event and safety regulations
- Taught and explained rules and regulations governed specific sport.
Education
Bachelor of Science - Sports Management
Cleveland State University
Cleveland, OH05.2026
High School Diploma -
Avon Lake High School
Avon Lake, OH06.2022
Skills
- Adaptable and Flexible
- Customer Service
- Energy and Physical Stamina
- Strong Communication and Interpersonal Skills
Contact - Summary
Efficient recent high school graduate (3.7 GPA) with 2.5+ years of work experience and a proven knowledge of customer service, telephone etiquette, and workflow planning. Aiming to leverage my abilities to successfully fill a role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
References
- Dan Lamparyk, Vice President, Disability Exam Consultants, (440) 933-0700, dlam@disabilityexamconsultants.com
- Tanya Kung, Restaurant Manager/Owner, Mark Pi's China Gate, (440) 610-0471, tanyakung7069@gmail.com
- Marcus Boolish, Recreation Leader, Avon Lake Parks & Recreation, mboolish@gmail.com
- Nicole Lavelle, Restaurant Manager, Hop Brother's Brewing, (440) 662-8741, Nbukszar@gmail.com
Hobby:Head softball coach at Avon Lake High School
As the Head Coach of a softball team, I pursued this position driven by my passion for the sport and a commitment to improve the development of young athletes. This role has not only allowed me to share my love for the game but also provided an experience that I aim to leverage in my future goals. Through effective leadership and mentorship, I have helped build a positive team environment, emphasizing skill development, teamwork, and sportsmanship.
Timeline
Restaurant Server
Hop Brothers Brewing
08.2023 - Current
Restaurant Server
Plum Asian Fare and Sushi
08.2022 - 07.2023
Restaurant Hostess
Mark Pi's China Gate
11.2021 - 04.2022
Filing Clerk
Disability Exam Consultants
10.2021 - 12.2021
Softball Umpire
Avon Lake Parks & Recreation
05.2018 - 07.2020
Bachelor of Science - Sports Management
Cleveland State University
High School Diploma -
Avon Lake High School
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