Kaylee Kuzenka
Evant,Texas
Summary
Adept at handling high-stress situations with composure, I leveraged critical thinking and data entry proficiency at Coryell County Sheriff's Department to enhance emergency response efficiency. Skilled in teamwork and collaboration, I significantly contributed to creating a safer community, showcasing meticulous organization and a knack for rapid information relay.
Overview
7
7
years of professional experience
Work History
Telecommunications Officer
Coryell County Sheriff's Department
Gatesville , TX
03.2023 - Current
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Receptionist
Buena Vista Wildlife Safari and RV Park
Evant , TX
10.2020 - 12.2022
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted customers, answered general questions and directed to appropriate locations.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Kitchen Cook
The Barn
Evant , TX
01.2022 - 10.2022
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Developed recipes to meet consumer tastes, nutritional needs and budgetary considerations.
- Trained new team members on proper meat and vegetable preparation techniques.
- Made meals in accordance with company standards and requirements.
- Received and stored food and supplies.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Performed workstation prep prior to shift start.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Garnished and arranged dishes into creative presentations.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Developed strategies to enhance food-presentation aspects of catering and retail environments.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Restaurant Waitress
Main Street Diner
Evant , Texas
01.2018 - 12.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Data Entry
INet Lending and Insurance
Evant , TX
03.2020 - 06.2020
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Verified outdated data and implemented necessary changes to records.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Supported data entry across departments as requested, switching promptly to new projects.
- Located information contained in files to meet requests by supervisors and other departments.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Exceeded quality goals to support team productivity.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Audited new data, identifying potential issues and corroborating reports.
- Followed data program techniques and procedures to maintain data entry requirements.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Verified confidential or private client information in adherence to state and federal laws.
- Gathered and documented statistical information to generate reports.
- Created reports and audited charts to maintain concise records.
- Processed customer and account source documents by reviewing data for deficiencies.
Education
Bachelor of Arts - Criminal Justice
Tarleton State University
Stephenville, TX05-2024
Skills
- Office Equipment Operations
- Active Listening
- Computer Skills
- Map reading skills
- Information Gathering and Relay
- Critical Thinking
- Police and fire procedures
- Decision-Making
- Works Well Under Pressure
- Data entry proficiency
- Information documentation
- Stress Tolerance
- Teamwork and Collaboration
- Recordkeeping and Bookkeeping
- Meticulous and Organized
Timeline
Telecommunications Officer
Coryell County Sheriff's Department
03.2023 - Current
Kitchen Cook
The Barn
01.2022 - 10.2022
Receptionist
Buena Vista Wildlife Safari and RV Park
10.2020 - 12.2022
Data Entry
INet Lending and Insurance
03.2020 - 06.2020
Restaurant Waitress
Main Street Diner
01.2018 - 12.2021
Bachelor of Arts - Criminal Justice
Tarleton State University
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