Kaylee LaCourse
St. Petersburg,FL
Summary
Organized Receptionist and Appointment Setter with 6 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Overview
6
6
years of professional experience
Work History
Appointment Setter
Integrity Home Exteriors
01.2020 - 03.2022
- Answered phone calls and answered questions from potential customers.
- Addressed client inquiries and updated database information.
- Set appointments with salespeople and potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
Call Center Agent
Donatech
06.2018 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
- Provide quality service to internal and external customers.
- Handle incoming customer calls, emails and web inquiries regarding client’s products and warranties.
- Ensure a timely and professional response• Enter all relevant information regarding inquiries into client’s system.
- Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information.
- Call quality score
Customer Service Representative
Black & White Transportation
07.2016 - 10.2017
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
Education
No Degree - Nursing
05-2019
High School Diploma -
06-2015
Skills
- Telephone Etiquette
- Positive Attitude
- Natural Script Reading
- Overcoming Objections
- Paperwork Processing
- Account updating
- Inbound and Outbound Calling
- Information Security
- Data Entry
- Customer communications
- Training and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work from home optionCareer advancementWork-life balanceHealthcare benefitsPaid sick leavePaid time off401k matchTimeline
Appointment Setter - Integrity Home Exteriors
01.2020 - 03.2022
Call Center Agent - Donatech
06.2018 - 08.2019
Customer Service Representative - Black & White Transportation
07.2016 - 10.2017
University of Toledo - No Degree, Nursing
Whitmer High School - High School Diploma,
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