Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylee Landry

Houston,TX

Summary

Dynamic professional with a proven track record at Mitchell Fontenote, CPA, excelling in office administration and customer satisfaction. Leveraged time management and interpersonal skills to enhance client relationships and streamline operations. Achieved increased customer satisfaction through meticulous attention to detail and a commitment to excellence.

Overview

3
3
years of professional experience

Work History

Office Administrator

Mitchell Fontenote, CPA
08.2023 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Reconciled account files and produced monthly reports.

Personal Banker

First Financial Bank
01.2023 - 04.2023
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.

Bartender

Toku 12
08.2022 - 02.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender

Tipsy Turtle
03.2021 - 10.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Finance - Finance

Blinn College
Brenham, TX
12.2025

High School Diploma -

Port Neches-Groves High School
Port Neches, TX
05.2020

Skills

  • Time Management
  • Office Administration
  • Administrative Support
  • Database entry
  • Relationship Building
  • Branch operations
  • Customer Service
  • Customer Satisfaction
  • Strong multitasking
  • Liquor, beer, and wine knowledge
  • Highly reliable

Timeline

Office Administrator

Mitchell Fontenote, CPA
08.2023 - Current

Personal Banker

First Financial Bank
01.2023 - 04.2023

Bartender

Toku 12
08.2022 - 02.2023

Bartender

Tipsy Turtle
03.2021 - 10.2022

Finance - Finance

Blinn College

High School Diploma -

Port Neches-Groves High School

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Kaylee Landry