Kaylee Lyons
Point Pleasant,West Virginia
Summary
Hard-working professional with experience in consultative sales, customer loyalty and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Constellium
01.2022 - Current
- To coordinate and administer in a highly skilled professional manner, all customer related activities whether initiated by Customers, Sales Managers, or other Commercial personnel in order to obtain maximum business and customer satisfaction
- Share joint responsibility with Sales Managers for the development and implementation of strategies to achieve sales & Profit goals
- Used knowledge of company products and services to recommend solutions to customers
- Arranged in-person meetings and visited with clients to improve success of sales pitches
- Developed strong relationships with clients to grow business networks
- Attended industry events and conferences to attract potential customers and increase brand awareness
- Responded promptly to customer queries to increase overall satisfaction
- Built and established strong relationships with customers, enabling long-term partnerships
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Inside Sales Representative
Thomas Do It Center
08.2020 - 06.2021
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Managing financial transactions, and balancing drawers
- Achieving established goals
- Understanding customer needs and requirements
- Routing qualified opportunities to the appropriate sales executives for further development and closure
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Front Desk Manager/Sales Manager
Holiday Inn Express
06.2018 - 09.2019
- I handled guest complaints and trained the front desk staff
- I prepared reports for management including occupancy reports and other financial information
- I managed large accounts, worked hard to maintain a loyal customer base, and overseen hotel sales and marketing strategies
- I analyzed current client base for target market for the hotel
- Found new ways to expand that client base
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Front Desk Supervisor
Holiday Inn Express
03.2018 - 06.2018
- Responsible for making reservations, authorizing and collecting payments, issuing room keys, contacting housekeeping or maintenance when there is an issue
- Provide front desk staff with the necessary training and support
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Front Desk Receptionist
Holiday Inn Express
01.2018 - 03.2018
- I was required to process payments, assigned guest to a room
- Check guest in and out, Accommodate any guest requests
- Communicate with hotel staff on the status of guest rooms
- Sell rooms and promote hotel services
Remote Driver
UPS
11.2016 - 01.2018
- I was required to lift up to 75lb, organize and deliver packages in a timely manner
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Maid/Housekeeping Cleaner
Simone Home Care
06.2015 - 05.2016
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION
Potomac State Collage
Keyser, WV05-2024
Skills
- Exceptional customer service
- Cheerful and energetic
- Adept multi-tasker
- Superior organizational skills
- Microsoft Excel
- MS Word, Excel, and Outlook
- Sales management
- Employee relations and conflict resolution
- Policies and procedures implementation
- Performance monitoring
Timeline
Inside Sales Representative
Constellium
01.2022 - Current
Inside Sales Representative
Thomas Do It Center
08.2020 - 06.2021
Front Desk Manager/Sales Manager
Holiday Inn Express
06.2018 - 09.2019
Front Desk Supervisor
Holiday Inn Express
03.2018 - 06.2018
Front Desk Receptionist
Holiday Inn Express
01.2018 - 03.2018
Remote Driver
UPS
11.2016 - 01.2018
Maid/Housekeeping Cleaner
Simone Home Care
06.2015 - 05.2016
ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION
Potomac State Collage
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