Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Assessments
Timeline
Generic

Kaylee Lytle

Phoenix,AZ

Summary

Detail-oriented and optimistic customer service professional with over 3 years of experience in food handling and beverage making, problem-solving, and enhancing communication skills. Goal is to become a more effective leader and expand knowledge in time management and public relations. Proven track record as a goal-oriented Store Leader, exceeding sales targets and ensuring high levels of customer satisfaction. Excels in managing and empowering employees to deliver exceptional service even during high-volume workloads. Ambitious in driving revenue growth and increasing brand awareness.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Leader/Manager

Black Rock Coffee Bar
03.2023 - Current
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
  • Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
  • Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
  • Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
  • Implemented strategies to upsell additional items such as pastries or merchandise to increase average transaction value by at least 5%
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
  • Analyzed market trends and competitor activities to identify potential risks or opportunities for the business
  • Provided ongoing coaching and mentoring to team members, supporting their professional development
  • Experience with interviewing and hiring candidates

Food Service Worker and Customer Service

Bahama Buck's
02.2021 - Current
  • Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
  • Assisted in the training of new employees on food handling procedures and safety protocols
  • Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail
  • Serving and greeting guests as well as following guidelines and polices for company regarding food and beverage service
  • Experience handling money and deposits, good communication and relationships with customers

Education

No Degree -

Horizon High School
5601 E Greenway RD

No Degree -

Shadow Mountain High School
2902 E Shea Bvld

Skills

  • Customer service
  • Heavy lifting
  • Leadership
  • Time management
  • Communication skills
  • Food Service
  • Cleaning Experience
  • Food Handling
  • Serving Experience
  • Event Planning
  • Cash Handling
  • Sales
  • Food Preparation
  • Kitchen experience
  • Retail Management
  • Store Management Experience
  • Supervising Experience
  • Team Management
  • Store operations
  • Store safety
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Team Leadership
  • Flexible Schedule
  • Cash Management
  • Store Opening and Closing
  • Employee Training
  • Team Development
  • Documentation And Reporting

Personal Information

  • Title: Organized Customer Service Employee
  • Work Permit: Authorized to work in the US for any employer

Certification

  • Driver's License
  • Food Handler Certification

Assessments

  • Call center customer service, Proficient, 03/01/22
  • Customer focus & orientation, Completed, 03/01/22

Timeline

Store Leader/Manager

Black Rock Coffee Bar
03.2023 - Current

Food Service Worker and Customer Service

Bahama Buck's
02.2021 - Current

No Degree -

Horizon High School

No Degree -

Shadow Mountain High School

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Kaylee Lytle