Kaylee Markowski
Reseda,CA
Summary
I am a hard-working, dependable worker. I am responsible and show up on time. I work well with others as well as independently. I learn quickly and make sure the job is taken care of in a professional manner. I am detail-oriented, thorough, and willing to take on tasks that are put before me. I have exceptional time management, prioritize, and demonstrate a sense of urgency in order to achieve completion. I strive to take each day as an opportunity to learn, grow, and succeed. I will not limit myself to just meet standards, but also set and exceed them.
Overview
11
11
years of professional experience
Work History
Private Academic Tutor
Care.com Inc
Los Angeles, CA
01.2013 - Current
- Support students with helpful study habits & exam strategies.
- Provide homework assistance using specific curriculum & materials.
- Collaborate with students to complete homework assignments & correct weaknesses.
- Motivate students to learn, study, build self-confidence, & reduce fear of failure.
- Update parents on student's progress.
- Speak with parents to address concerns.
- Enable underachieving students to reach target attainment levels by providing individualized coaching & activities.
- Create tailored lesson plans & study guides to teach & assist students in specific areas of study.
- Leverage technology to accelerate learning by providing students with easy-to-access information.
- Use personalized learning plans to guide students to deeper understanding of course material & learning styles.
- Teach students remotely using online video chat platform & other delivery channels.
- Develop student confidence through positive reinforcement strategies.
- Use flashcards & other techniques to test & improve memory through practiced information retrieval.
- Help students engage in active learning & critical thinking skills.
- Leverage technology & visual aids to engage students & enhance learning.
- Respond to email & telephone requests to provide students with specific information.
- Tutor diverse groups of students to strengthen subject comprehension & build important learning skills.
- Develop methods to motivate & engage students in learning.
- Support students in development of critical thinking skills & perseverance to persist with challenging tasks.
- Monitor student progress, provide feedback & support.
- Mentor students to help develop independence & self-confidence.
- Work closely with students on specific class struggles, & review assignments to offer targeted help.
- Create personalized lesson plans to meet needs of diverse learners.
- Conduct review sessions to help students prepare for tests.
- Assess student learning needs & provide relevant instruction to close knowledge gaps.
- Maintain records of student assessments, tutoring activities, & results.
- Facilitate one-on-one tutoring sessions focusing on academic subject areas.
- Conduct tutoring sessions at homes, public spaces, & online.
- Use a variety of teaching methods to successfully help a wide range of students.
Delivery Driver
DoorDash
Los Angeles, CA
03.2020 - Current
- Read maps, follow written instructions, & use GPS technology to make deliveries.
- Maintain upbeat, positive attitude in busy, customer-focused environment.
- Operate vehicle safely in highly congested areas with no traffic violations.
- Complete rush deliveries on tight timetables to satisfy customer needs.
- Complete on-time deliveries by choosing best & most efficient routes.
- Keep detailed mileage & fuel reports to track overall fuel costs.
- Deliver packages to customer doorsteps & business offices.
- Load vehicle & properly secure items to prevent damage of deliveries.
- Manage customer inquiries & complaints in polite & professional manner.
- Follow corporate procedures to maintain company & customer data confidentiality.
- Verify accuracy of all deliveries against order forms.
- Work scheduled hours as required & take on available shifts during holidays & busy periods.
- Expedite deliveries to meet customer deadlines & requirements.
- Communicate with dispatchers to stay informed of changes to routes & delivery schedules.
- Successfully avoid time delivery delays by carefully planning best routes.
- Comply with driving rules as well as company policies & procedures regarding safe vehicle operations.
- Determine quickest & safest routes for delivery by using effective planning & organizational skills.
- Work with road knowledge & GPS systems to navigate planned route & make adjustments.
- Document mileage, deliveries, pickups, customer issues, & damages.
- Promote customer satisfaction by addressing or escalating concerns for quick resolution.
- Drive vehicle in urban areas to expertly make high volume of deliveries.
- Foster positive working relationships with regular customers.
Executive Assistant
Capstone Partners Financial And Insurance Services
Los Angeles, CA
08.2014 - 08.2017
- Screened calls & emails to respond accordingly to support executive correspondence.
- Answered a high volume of phone calls & email inquiries.
- Organized & coordinated client meetings.
- Updated spreadsheets to track, analyze, & report on performance & sales data.
- Handled confidential & sensitive information with discretion & tact.
- Supported business needs of corporate partners & staff during meetings.
- Managed executive calendars, scheduled meetings, & coordinated travel arrangements to optimize time.
- Used advanced software to prepare documents & reports.
- Greeted arriving visitors, determined nature & purpose of visit, & directed individuals to appropriate destinations.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Updated & maintained confidential databases & records.
- Promoted team productivity by keeping supplies organized & well-stocked.
- Managed incoming & outgoing correspondence, mail, email, & faxes.
- Streamlined operations & prioritized tasks.
- Screened business calls & directed them to the appropriate party.
- Created & managed office systems to efficiently deal with documentation.
- Took notes & dictation at meetings.
- Filed paperwork & organized computer-based information.
Financial Representative
Northwestern Mutual
Los Angeles, CA
08.2013 - 01.2014
- Managed finances & overall business direction through solutions-oriented problem-solving.
- Met with customers to assess needs, financial status, & eligibility.
- Received customer applications & followed up with clients to obtain missing information before submission.
- Worked with clients with life, long-term care, or disability insurance accounts to increase profitability & account longevity.
- Worked closely with clients to determine goals & recommend appropriate services to maintain long-term relationships with account holders.
- Sold insurance products: whole life, term, long-term care, & disability income.
- Handled incoming payments & outgoing disbursements.
- Met with people to understand their goals & recommend solutions to fit specific needs.
- Discussed financial options with clients & provided informed suggestions.
- Prepared contracts & related documentation according to strict standards.
- Networked to identify potential new clients & expand geographic territories.
- Developed advanced product knowledge to share current information while generating & delivering products quotes.
- Developed & maintained strong knowledge of multiple products & varying levels of benefits within each product.
- Worked with clients to develop financial planning strategies & solutions through evaluation of finances.
- Collaborated with clients to maintain relationships & provide customers with thorough support & guidance.
Administrative Assistant
Dashew Center - International Students & Scholars
Los Angeles, CA
04.2012 - 09.2012
- Handled front desk operations & administrative functions.
- Modeled supportive leadership qualities.
- Promoted top notch customer service.
- Answered multi-line phone system, routing calls, delivering messages to staff, & greeting visitors.
- Executed record filing system to improve document organization & management.
- Updated spreadsheets & the software database.
- Scheduled office meetings & client appointments for staff teams.
- Processed customer orders accurately & within agreed timeframes to meet service standards.
- Completed forms, reports, logs, & records to quickly handle all documentation for human resources.
- Created & maintained detailed administrative processes & procedures to drive efficiency & accuracy.
- Managed filing system, entered data, & completed clerical tasks.
- Identified & recommended changes to existing processes to improve accuracy, efficiency, & quality of service.
- Managed paper & electronic filing systems by routing various documents, taking messages, managing incoming & outgoing mail.
- Assisted coworkers & staff members with special tasks on a daily basis.
- Interacted with professional services personnel to receive orders, direct activities, & communicate instructions.
- Built & maintained excellent customer relationships through timely response to inquiries.
- Went above & beyond to accommodate unusual requests.
- Managed phone & email correspondence, handled incoming & outgoing faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, & data entry for increased efficiency.
Education
Bachelor of Arts - International Development Studies
University of California, Los Angeles, CA
Los Angeles, CA06.2014
High School Diploma -
San Pasqual High School
Escondido06.2010
Skills
- Cooperative
- Critical Thinker
- Dependable
- Excellent Customer Service
- Problem Solver
- Punctual
- Data Entry
- Microsoft Office
- Google Chrome Suite
- Valid Class A Commercial Driver's License
- Advanced planning
- Database Management
- Safety-conscious
- Clean MVR
- Shipping and packaging
- GPS and route planning
- Knowledge of state roads and highways
- Map reading and navigation skills
- Order picking and processing
- Logistics knowledge
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Driver
DoorDash
03.2020 - Current
Executive Assistant
Capstone Partners Financial And Insurance Services
08.2014 - 08.2017
Financial Representative
Northwestern Mutual
08.2013 - 01.2014
Private Academic Tutor
Care.com Inc
01.2013 - Current
Administrative Assistant
Dashew Center - International Students & Scholars
04.2012 - 09.2012
Bachelor of Arts - International Development Studies
University of California, Los Angeles, CA
High School Diploma -
San Pasqual High School
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