Kaylee Marte
Bergenfield,NJ
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Host
Olive Garden Restaurant
09.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Developed rapport with regular patrons, fostering sense of community within establishment.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Answered phone calls to give information and assisted with customer questions and concerns over phone
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported needs of 70+ person wait staff who attended to specific needs of countless customers daily for upbeat restaurant with social relevancy and intentionality.
Cashier/Customer Service Cashier
Whole Foods Market Inc
08.2022 - 07.2023
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Handled cash with high accuracy and took care to check bills for fraud.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Retail Sales Associate
Bath And Body Works
04.2022 - 08.2022
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Utilized upselling techniques to promote additional products and increase sales.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Listened to customer needs and desires to identify and recommend optimal products.
- Promoted special offers and events by engaging with customers on sales floor, driving awareness of promotions and boosting sales conversion rates.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Medical Receptionist
Spinal Rehabilitation And Wellness
04.2021 - 08.2021
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered phone calls and messages for 2 chiropractors and physical therapists, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
Bachelor of Arts - English Literary Studies
Ramapo College of New Jersey
Mahwah, NJ05.2025
Skills
- Cash Handling
- Telephone Etiquette
- Microsoft Office
- Upselling strategies
- POS system operations
- Store merchandise stocking
- Loss Prevention
- Inventory Stocking
- Teamwork and Collaboration
- Customer Assistance
Timeline
Host
Olive Garden Restaurant
09.2023 - Current
Cashier/Customer Service Cashier
Whole Foods Market Inc
08.2022 - 07.2023
Retail Sales Associate
Bath And Body Works
04.2022 - 08.2022
Medical Receptionist
Spinal Rehabilitation And Wellness
04.2021 - 08.2021
Bachelor of Arts - English Literary Studies
Ramapo College of New Jersey
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