Kaylee Maul
West Henrietta,NY
Summary
Experienced administrative professional with a diverse background in healthcare, government services, finance, and customer-facing industries. Proficient in account reconciliation, Medicaid renewals, pharmacy operations, and team management in both public and private sectors. Demonstrated expertise in maintaining accuracy, adhering to HIPAA and regulatory standards, and delivering exceptional service. Acknowledged for optimizing workflow efficiency, enhancing quality control, and promoting team achievements.
Overview
13
13
years of professional experience
Work History
CSR II - Outreach Administrator
MAXIMUS
05.2024 - Current
- Updated and maintained Medicaid accounts to ensure eligibility and accuracy.
- Engaged clients to rectify discrepancies and aid Medicaid renewal.
- Contributed to Quality Management team by reviewing completed updates for accuracy and submitting necessary corrections.
- Managed sensitive personal and health information while ensuring adherence to HIPAA and state privacy laws.
- Enhanced workflow by supporting internal process improvements.
- Performed meticulous reviews resulting in measurable accuracy improvements.
- Earned recognition for reliability, attention to detail, and strict adherence to privacy standards.
- Earned flawless quality ratings in monthly assessments.
- Elevated personal performance metrics to exceed 300%.
Administrative and Billing Assistant
IETS
12.2019 - Current
- Reconciled high-value accounts payable, corporate credit card statements, and multiple bank accounts to ensure financial accuracy.
- Oversaw invoicing processes, ensuring timely payments.
- Crafted and customized reports and communications utilizing MS Office and proprietary tools.
- Facilitated efficient financial operations by entering and managing data for vendor payments within financial systems.
- Ensured labor tracking and compensation through accurate payroll processing.
- Managed day-to-day administrative support to office operations, including scheduling, calendar coordination, file management, data entry, and document formatting.
- Enhanced payroll precision by conducting regular timesheet audits.
- Enhanced efficiency in billing procedures, leading to a 30% decrease in outstanding receivables.
Pharmacy Technician CPhT
Health Direct
01.2013 - 01.2014
- Performed efficient packaging and sealing of blister packs for patient care needs.
- Ensured efficient delivery of prescriptions, working closely with nursing staff.
- Followed regulatory and procedural requirements to facilitate prescription approvals.
- Ensured compliant handling of sensitive information in line with HIPAA regulations.
- Achieved on-time delivery consistently, fostering reliable nurse partnerships.
- Commended for thoroughness in task execution and maintaining accuracy.
Salon Manager
Regis Corporation
01.2012 - 05.2013
- Coached team members to achieve and maintain performance objectives.
- Enhanced customer engagement via upselling and strategic loyalty programs.
- Monitored salon metrics in alignment with corporate strategies.
- Supervised onboarding processes, optimizing staff retention and service excellence.
- Regularly surpassed company targets in sales and client retention.
- Achieved recognition as a leading location in the franchise network.
Education
B.S. - Software Engineering
Western Governors University
UtahAssociate of Science - Health Sciences
Ultimate Medical Academy
Tampa, FL05.2013
Skills
- MS Office
- Intuit QuickBooks
- Genesys Cloud
- Verint WFO / OM
- Pipkins
- MAXE
- WMS
- Call center experience
- Customer focus
- CRM software
- Data entry
- Computer skills
- Office administration
- Billing systems and software
- Insurance verification
- Invoice processing
Timeline
CSR II - Outreach Administrator
MAXIMUS
05.2024 - Current
Administrative and Billing Assistant
IETS
12.2019 - Current
Pharmacy Technician CPhT
Health Direct
01.2013 - 01.2014
Salon Manager
Regis Corporation
01.2012 - 05.2013
B.S. - Software Engineering
Western Governors University
Associate of Science - Health Sciences
Ultimate Medical Academy
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