Kaylee McGrail
Rockford,IL
Summary
I have a lot of different skills in all areas. In all my years of being employed i have dealt with a lot of stressful situations and made it out on top. I have jumped throw hoops for my other employers to make sure that our company was always on top and hope to do the same for amazon. I am a hard worker, I don't leave until the job is done and it is done right. I follow instruction. I have a lot of management under my belt so i know how to handle all situations. I am a faster learner. I like to take on challenges.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
LSI
08.2023 - 08.2024
- Call center representative (remote) for banks and credit unions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
Office Assistant
Excelsior, Inc
05.2020 - 07.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Helped in other departments such as shipping and receiving and Aerospace to ensure orders shipped.
Admin
Pinnacle Logistics/Amazon
11.2019 - 05.2020
- Smoothly facilitated communication between my department and management to resolve any shipping issues, with trucks or flight.
- Track all movement of trucks and flight in and out of facility.
- I have to contact other companies such as, NCC or ROC if there is any issue with trucks or flights.
- I take care of hourly emails take contains information that helps the facility move more smoothly, such as yard audit, flight block in, when trucks dock.
- I make LDM for the flights out, also i make sure that the LDM that come in get to the departments that need them before the flight arrives.
- I have two years of computer experience, with microsoft excel and microsoft word.
- I did all my work all from a computer.
Assistant Store Manager
Kelley Williams Mobil
01.2018 - 08.2019
- Open the store, which included reports.
- Handled money.
- Took care of the banking.
- Hired and trained employees.
- Took care of the lottery machine, ordering tickets for it. Opening and closing it down and tracked the tickets sold.
- Ordering inventory.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team member strengths, to make sure our customers get the best experience.
- Collaborated with staff to maximize customer satisfaction.
Assistant Manager
Arby's
06.2014 - 12.2017
- Planned and prepared workflow schedules, delegating tasks for employees to make sure our customers enjoyed their experience.
- Completed inventory audits to identify losses and project future demands.
- Evaluated employee performance and developed improvement plans.
- Enforced company policies.
- Money handling.
- Handled hiring and training.
- Closing and opening the store.
- Handled the banking.
- Ordering inventory, also tracking how much inventory we took in and send out on a day to day.
Education
High School Diploma -
Guilford High School
4 2015
Skills
- Strategic decision making
- Reporting and documentation
- Scheduling and calendar management
- Motivational leadership style
- Reporting information
- Data entry
- Critical thinking
- Customer service
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Shipping and logistics
Timeline
Customer Service Representative
LSI
08.2023 - 08.2024
Office Assistant
Excelsior, Inc
05.2020 - 07.2023
Admin
Pinnacle Logistics/Amazon
11.2019 - 05.2020
Assistant Store Manager
Kelley Williams Mobil
01.2018 - 08.2019
Assistant Manager
Arby's
06.2014 - 12.2017
High School Diploma -
Guilford High School
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