Kaylee McNeal
Gray,GA
Summary
Talented Property Manager bringing 10+ years of experience in creating successful communities within the Middle Georgia market. Skillful managing positive exposure, maintaining resident satisfaction and capitalizing on emerging opportunities.
Overview
12
12
years of professional experience
Work History
Portfolio Manager
Wellington Advisors
06.2022 - 06.2023
- Oversaw property operations, including budget development, expense control, and tenant relations to ensure profitability of assets.
- Streamlined property management processes for increased efficiency and cost savings.36
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Portfolio included ~800 units across six multi-family properties staffed with on-site office and maintenance staff.
- Assisted in the development of policies and procedures for Section 8 program administration, improving overall efficiency.
- Tracked progress toward affordable housing goals through detailed reporting mechanisms and data analysis techniques.
Multi-Site Community Manager
Sierra Development Group
01.2016 - 05.2022
- 3Lead all on-site operations of Class A communities under the LIVE AT LOFTS brand, a reputable apartment brand in the local market.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Established strong relationships with local businesses to create partnerships benefiting both residents and the surrounding community.
- Evaluated property conditions and recommended improvements.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.5
- Onboarded new employees with training and new hire documentation.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Traveled to lead on-site teams at new construction communities during the lease-up phase primarily focusing on long term holds and market exposure.
- Met with lenders, state and local inspectors and completed all audits needed for dispositions.
Community Manager
Whistlebury Properties
08.2011 - 01.2016
- Generated leads for sales and rental properties through cold calls and referrals.
- Fielded inquiries from current and potential community members about property and community offerings.
- Provided exceptional customer service through prompt responses to inquiries from both existing residents and prospects via email or social media platforms.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Administered operations to handle needs of more than 400 tenants across 212 property units.
Education
License - Real Estate Sales- Prelicensure Course
Middle Georgia Academy of Real Estate
Macon, Georgia11.2016
Associate of Science - General Studies
Georgia Military College - Milledgeville
Milledgeville, GA05.2012
Jones County High School
Gray, GA05.2010
Skills
- Lease Management
- Budgets- Annual/Quarterly/Monthly
- Tenant and Owner Liaising
- Customer Relations
- Marketing and Advertising
- Vendor Management
- Maintenance Scheduling
- Disturbance Handling
- Property Management Expertise
- Employee Motivation and Guidance
- YARDI (6 years)
- Realpage/OneSite (7 years)
- AppFolio (2 years)
- Personnel Management
- Deposits Management
- Security Management and Enhancement
Timeline
Portfolio Manager
Wellington Advisors
06.2022 - 06.2023
Multi-Site Community Manager
Sierra Development Group
01.2016 - 05.2022
Community Manager
Whistlebury Properties
08.2011 - 01.2016
License - Real Estate Sales- Prelicensure Course
Middle Georgia Academy of Real Estate
Associate of Science - General Studies
Georgia Military College - Milledgeville
Jones County High School
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