Kaylee Medrano
City of Dallas
Dallas,Tx
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Customer Service Representative
Core Responsibilities
- Answering Inquiries: Respond to user questions about products, services, pricing, and company policies.
- Resolving Issues: Troubleshoot complaints, process returns or refunds, and fix billing errors.
- Managing Accounts: Update customer records, process new orders, and log interaction details into CRM software.
- Escalating Problems: Forward complex or technical issues to senior staff or specialized departments when needed.
Education
Diploma - All
Skills
Essential Skills
Active Listening: Listen closely to understand the root of a customer's problem before replying.
Empathy: Stay calm
polite
and understanding
especially when dealing with frustrated or upset people.
Communication: Speak and write clearly to explain solutions in simple terms.
Technical Literacy: Use computers
databases
and customer support ticketing tools efficiently
Problem-solving: Finding unique fixes to challenges independently.
Communication: Writing clear emails and speaking well in teams.
Adaptability: Learning new tools or changing plans quickly.
Time management: Prioritizing daily work to hit deadlines
Timeline
Birdville High school
Diploma from All
Read More
Customer Service Representative
City of Dallas
08 2022 - CurrentRead More