Kaylee Micklow
Alameda,CA
Summary
Dynamic hospitality professional with extensive experience at Kura Revolving Sushi Bar, recognized for enhancing revenue through upselling and exceptional customer service. Proven multitasking abilities and strong communication skills ensure a welcoming environment. Adept in safe food handling and training staff to maintain high standards, fostering teamwork and operational excellence.
Overview
9
9
years of professional experience
Work History
Head Server
Kura Revolving Sushi Bar
Pittsburgh, PA
09.2023 - 01.2025
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Assistant Front of House Manager
Waffles Inc
Pittsburgh, PA
06.2022 - 09.2023
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
Server
Jiffy Lube
Columbus, OH
02.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Premiere Pizza
Greensburg, PA
01.2020 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Kings Family Restaurant
Greensburg, PA
08.2017 - 01.2019
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Shift Manager
Dunkin' Donuts
12.2015 - 05.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Greater Latrobe High School
Latrobe, PA2017
Skills
- Safe food handling
- Multitasking skills
- Cash handling
- Exceptional communication
- Food safety compliance
- Food and beverage preparation
- Menu memorization
Timeline
Head Server
Kura Revolving Sushi Bar
09.2023 - 01.2025
Assistant Front of House Manager
Waffles Inc
06.2022 - 09.2023
Server
Jiffy Lube
02.2021 - 06.2022
Server
Premiere Pizza
01.2020 - 02.2021
Server
Kings Family Restaurant
08.2017 - 01.2019
Shift Manager
Dunkin' Donuts
12.2015 - 05.2017
Greater Latrobe High School